Internal Sales

Hayley Dexis; Halesowen; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Life assurance (2x salary)

Pension scheme

Healthcare schemes

Wellness programmes

Uniform and PPE provided

Training and development through Hayle

Job summary

Hayley Dexis is seeking an Internal Sales professional based in Halesowen to handle enquiries, quotes, and orders, while assisting customers at the trade counter. The role involves following up on inquiries and upselling products to add value to the business.

You should have prior internal sales or customer service experience, ideally with a background in engineering or manufacturing, and possess strong negotiation and communication skills along with self-motivation and good time management.

Qualifications

• Experience in internal sales or customer service/administrative environment.
• Background in engineering or manufacturing preferred.
• Excellent negotiation and communication skills.
• Self-motivated with strong organisational skills.
• Ability to work independently and in a team.

Responsibilities

• Respond to incoming enquiries and customer queries; process orders.
• Be the face of the trade counter; assist walk-in customers with expert knowledge.
• Proactively follow up on outstanding enquiries and quotes.
• Prepare accurate quotations and look for upsell opportunities.

Skills

MRO knowledge

Internal sales experience

Negotiation skills

Communication skills

Time management

Team player

Pressure handling

Job description

Job Type: Permanent

Location: Halesowen, West Midlands

Hours: 40 hours per week, Monday – Friday plus 1 in 6 Saturday mornings

Competitive Salary & Benefits

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. We are entering an exciting period of growth and our 1,400 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.

We’re excited to offer a brilliant opportunity for an Internal Sales person to make a real impact based at our Headquarters in Halesowen.

About the Internal Sales role:

You’ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk-in customers. You’ll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value.

We’re looking for someone confident and proactive, who isn’t afraid to get stuck into a range of tasks. You’ll have prior experience in internal sales as well as ideally a background in engineering or manufacturing, but we are open to cross-over sectors.

What we’re looking for in our Internal Sales person:

• Knowledge of MRO/Engineering products is ideal, but full training will be provided
• Prior internal sales experience or experience within a customer service / administrative environment.
• Excellent negotiation and communication skills
• Self-motivated, with strong organisational and time-management skills
• Ability to work independently and as part of a team
• Work well under pressure in a fast-paced environment

What you’ll get in return:

• From 23 days annueal leave (plus public/bank holidays)
• Life assurance cover (x2 salary)
• Invitation to healthcare schemes
• Company pension scheme
• Wellness programmes
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

• Initial screening
• Microsoft Teams interview with our Talent Acquisition Advisor
• Face to face interview either in-person or Microsoft Teams
• Decision outcome

A final note...

Need any reasonable adjustments? Just give our talent acquisition team a shout.

Any questions on your mind? Please reach out to us at (url removed)