Internal Sales

Sapien Engineering; Haywards Heath; Hybride; GBP 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Salary review

Hybrid working

24 days annual leave

Résumé du poste

Sapien Engineering is seeking an Internal Sales Executive in Haywards Heath to join an established manufacturer of laboratory and process equipment. You will develop relationships, handle inquiries, and convert opportunities into orders through outbound calls and proactive follow-up.

The role is primarily office-based with hybrid working negotiable and a 35-hour week. You’ll contribute to quotations, support the Field Sales team, and maintain CRM records while aiming to achieve sales targets and

Qualifications

• Experience in a customer-facing role with strong communication and relationship-building.
• A confident telephone manner and a willingness to make outbound calls and follow up with prospective customers.

Responsabilités

• Respond promptly to incoming sales enquiries and new leads, ensuring opportunities are followed up effectively.
• Proactively contact prospective customers by telephone and email to qualify leads and identify new sales opportunities.
• Generate new business through outbound calls, lead follow-ups and customer engagement.
• Prepare and issue quotations, working closely with the Field Sales team to ensure customers receive accurate and timely information.
• Follow up on outstanding quotations and proposals issued by the Field Sales team to help convert opportunities into orders.
• Build and maintain positive relationships with prospective and existing customers.
• Support the Field Sales team with customer communications, sales administration and account management.
• Nurture leads and maintain regular contact with potential customers throughout the sales process.
• Identify opportunities to generate additional business through proactive follow-ups and relationship-building.
• Maintain accurate records of customer interactions, enquiries, quotations and sales opportunities.
• Work towards agreed sales activity targets and contribute to the wider team's performance.
• Liaise with internal departments to ensure customer enquiries and orders are handled efficiently.

Connaissances

Customer-facing role

Outbound calls

Relationship-building

Target-driven

Organisational skills

Team collaboration

Microsoft Office

CRM systems

Communication skills

Proactive attitude

Outils

Microsoft Office

CRM systems

Email

Description du poste

Sapien is working with an established engineering manufacturer specialising in laboratory and process equipment, automated packaging machinery and production lines to recruit an Internal Sales Executive based in Haywards Heath.

We're looking for an ambitious, energetic individual who enjoys building relationships, speaking with people and turning opportunities into sales. This role would suit someone currently working in customer service, customer success, a call centre or an internal sales environment who is looking to take the next step in their career.

You'll need to be confident picking up the phone, speaking to new people, following up leads and proactively chasing business. We're looking for someone who takes initiative, thrives on building relationships and is motivated to turn potential opportunities into sales rather than simply waiting for enquiries to come in.

Key Responsibilities

• Respond promptly to incoming sales enquiries and new leads, ensuring opportunities are followed up effectively.
• Proactively contact prospective customers by telephone and email to qualify leads and identify new sales opportunities.
• Generate new business through outbound calls, lead follow-ups and customer engagement.
• Prepare and issue quotations, working closely with the Field Sales team to ensure customers receive accurate and timely information.
• Follow up on outstanding quotations and proposals issued by the Field Sales team to help convert opportunities into orders.
• Build and maintain positive relationships with prospective and existing customers.
• Support the Field Sales team with customer communications, sales administration and account management.
• Nurture leads and maintain regular contact with potential customers throughout the sales process.
• Identify opportunities to generate additional business through proactive follow-ups and relationship-building.
• Maintain accurate records of customer interactions, enquiries, quotations and sales opportunities.
• Work towards agreed sales activity targets and contribute to the wider team's performance.
• Liaise with internal departments to ensure customer enquiries and orders are handled efficiently.

Key Requirements

• Experience in a customer-facing role where communication and relationship-building are central to the job.
• A confident telephone manner and a willingness to make outbound calls and follow up with prospective customers.
• Ambition, energy and a genuine desire to succeed in a sales environment.
• A proactive and resilient attitude, with the confidence to chase opportunities and convert conversations into business.
• Strong communication and interpersonal skills.
• The ability to build rapport with a wide range of customers.
• Good organisational skills and the ability to manage multiple enquiries and follow-ups.
• A target-driven mindset, with the motivation to achieve results and continually improve.
• The ability to work collaboratively within a sales team while taking ownership of individual responsibilities.
• Good IT skills, including confidence using Microsoft Office, email and customer management systems.

Location & Working Arrangements

• Location: Haywards Heath.
• Working arrangement: Primarily office-based, with hybrid working negotiable.
• Office attendance: Regular attendance at the Haywards Heath office is expected.
• Hours: 35 hours per week, with flexibility where required to meet business needs.

Salary & Benefits

• Salary negotiable, depending on experience.
• Annual performance-related bonus.
• Annual salary review.
• 24 days' annual leave, plus bank holidays and a Christmas shutdown.