Internal Sales Executive

Confidential; Ferndown; On-site; GBP 28,000 - 34,000; Full time

Job summary

Confidential in Ferndown BH21 is seeking an Internal Sales Executive to join the sales team. The role focuses on converting inbound enquiries, growing existing accounts and driving service revenue, with responsibilities covering quotations, follow-ups and CRM management.

Based in a Monday–Friday office setting, you will help grow the annual servicing and maintenance offering and maximise lifetime customer value through proactive engagement and cross-sell opportunities.

Qualifications

• Experience in B2B internal sales or account management is essential.
• Confident, professional and consultative in approach.
• Ability to identify opportunities within an existing customer base and manage multiple deals.

Responsibilities

• Respond to inbound enquiries promptly and professionally.
• Develop current lists of generated leads and qualify opportunities.
• Prepare and issue quotations and follow up to improve conversions.
• Manage a portfolio of existing customers and promote servicing plans.
• Maintain accurate CRM records and monitor sales pipeline.

Skills

B2B internal sales

Account management

Consultative selling

CRM management

Organized

Tools

CRM software

Microsoft Office

Job description

Internal Sales Executive - Ferndown BH21 - Salary £28k-£34k DOE

A specialist supplier and installer of fire door products, providing service nationwide to residential care, social housing and retirement living sectors has an exciting opportunity to work alongside the general manager and company owner joining a successful sales team and further growing the business. This is a commercially focused, office-based sales role responsible for converting inbound enquiries, developing existing client accounts and driving recurring service and installation revenue.

The successful candidate will play a key part in growing the company s annual servicing and maintenance offering, increasing repeat business and maximising the lifetime value of the customer base.

Responsibilities of the Internal Sales Executive:

• Manage and respond to inbound enquiries promptly and professionally
• Call and develop current lists of generated leads
• Qualify opportunities and identify appropriate installation or service solutions
• Prepare and issue quotations
• Proactively follow up quotations to maximise conversion rates
• Manage a portfolio of existing customers
• Identify opportunities to introduce annual servicing and maintenance plans
• Re-engage previous installation clients to secure repeat business
• Build long-term client relationships to increase customer lifetime value
• Promote annual servicing and compliance plans
• Identify upgrade and cross-sell opportunities
• Maintain accurate CRM records and sales pipeline tracking
• Monitor quotation pipeline and sales performance metrics

Key Skills and requirements of the Internal Sales Executive:

• Has proven B2 B internal sales or account management experience
• Is confident, professional and consultative in approach
• Can identify and develop opportunities within an existing customer base
• Is organised and capable of managing multiple opportunities simultaneously
• Experience using CRM systems and Microsoft Office

Internal Sales Executive

Ferndown BH21

Monday - Friday 8.30am-5pm

Salary £28k-£34k DOE