Internal Account Manager

T&K Associates; Swadlincote; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

30 days holiday + BH

Wellbeing package

Life assurance

GP access

Costco Membership

Company pension scheme

Training and development

Team building exercises

Free parking

Job summary

T&K Associates are recruiting on behalf of their client in Swadlincote for an Internal Account Manager to join the team on a permanent basis. You will manage and grow existing customer accounts, identify new business opportunities and maximise sales through cross-selling and upselling.

This role offers a supportive family-run environment with wellbeing benefits, life assurance, pension and training opportunities.

Qualifications

• Experience in Sales or Account Management is essential.
• Strong communication and relationship-building skills.
• Excellent organisation and administrative skills.
• Sales and negotiation ability.
• Market awareness and analytical capability.
• IT Proficient.
• Able to collaborate and coordinate projects effectively.

Responsibilities

• Identify and execute business development strategies to help create new business opportunities.
• Serve as the primary day-to-day contact for assigned accounts.
• Maintain and grow customer relationships through regular business reviews and performance check-ins.
• Identify and close up-sell and cross-sell opportunities.
• Support internal and external account managers with quotations, proposals and sales/ marketing campaigns.
• Coordinate with production & finance to resolve issues.
• Manage onboarding, service delivery and escalations.
• Maintain accurate CRM records.
• Track KPIs such as tonnage, ancillary sales and complaint resolution.
• Conduct market and product analysis to support sales strategy.

Skills

Sales / Account Management experience

Job description

Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Swadlincote for an Internal Account Manager to join their team on a permanent basis.

The Internal Account Manager will be responsible for managing and developing existing customer accounts, identifying new business opportunities and maximising sales through cross‑selling and upselling. The role will also involve working closely with internal teams to deliver excellent customer service, strengthen client relationships and support long‑term business growth.

This is a supportive and values‑drives family‑run working environment where your ideas, judgement and practical experience will be listened to.

Internal Account Manager Job Details & Benefits;

• £27,976-£32,000 depending on experience
• 40 hours per week, Monday to Friday 8.30am-5pm
• 30 days holiday including bank holidays increasing to 33 with length of service
• Wellbeing package
• Life assurance, access to GP appointments
• Costco Membership
• Company pension scheme
• Training and development in your area of expertise
• Team building exercises / perks
• Free parking

Internal Account Manager Job Details;

• Identify and execute business development strategies to help create new business opportunities
• Serve as the primary day-to-day contact for assigned accounts
• Maintain and grow customer relationships through regular business reviews and performance check ins
• Identify and close up-sell and cross-sell opportunities
• Support internal and external account managers with quotations, proposals and sales/ marketing campaigns
• Coordinate with production & finance to resolve issues
• Manage onboarding, service delivery and escalations
• Maintain accurate crm records
• Track KPIs such as tonnage, ancillary sales and complain resolution
• Conduct market and product analysis to support sales strategy

Internal Account Manager Person Specification;

• Experience in Sales or Account Management is essential
• Strong communication and relationship-building skills
• Excellent organisation and administrative skills
• Sales and negotiation ability
• Market awareness and analytical capability
• IT Proficient
• Able to collaborate and coordinate projects effectively