Internal Account Manager

T&K Associates; East Midlands; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Wellbeing package

Life assurance

GP appointments

Costco Membership

Company pension

Training and development

Team building exercises

Free parking

Job summary

T&K Associates in Swadlincote is seeking an Internal Account Manager to grow existing customer relationships, identify new opportunities and maximise sales through cross-selling and upselling. You will work closely with internal teams to deliver excellent service and support long-term business growth.

The role sits in a supportive family-run environment where ideas and judgement are valued. A proactive, structured approach to account management is essential for success.

Qualifications

• Experience in Sales or Account Management is essential.
• Strong communication and relationship-building skills.
• Excellent organisation and administrative skills.
• Sales and negotiation ability.
• Market awareness and analytical capability.
• IT proficiency and CRM usage.
• Able to collaborate and coordinate projects effectively.

Responsibilities

• Identify and execute business development strategies to create new opportunities.
• Serve as the primary day-to-day contact for assigned accounts.
• Maintain and grow customer relationships through regular reviews and performance checks.
• Identify and close up-sell and cross-sell opportunities.
• Support quotations, proposals and sales/marketing campaigns.
• Coordinate with production & finance to resolve issues.
• Manage onboarding, service delivery and escalations.
• Maintain accurate CRM records.
• Track KPIs such as tonnage and sales performance.
• Conduct market and product analysis to support sales strategy.

Skills

Communication

Relationship-building

Organisation

Sales and negotiation

Market awareness

Analytical capability

IT Proficient

Collaboration

Tools

CRM software

Job description

Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Swadlincote for an Internal Account Manager to join their team on a permanent basis.

The Internal Account Manager will be responsible for managing and developing existing customer accounts, identifying new business opportunities and maximising sales through cross-selling and upselling. The role will also involve working closely with internal teams to deliver excellent customer service, strengthen client relationships and support long-term business growth.

This is a supportive and values-drives family-run working environment where your ideas, judgement and practical experience will be listened to.

Internal Account Manager Job Details & Benefits;

• 27,976- 32,000 depending on experience
• 40 hours per week, Monday to Friday 8.30am-5pm
• 30 days holiday including bank holidays increasing to 33 with length of service
• Wellbeing package
• Life assurance, access to GP appointments
• Costco Membership
• Company pension scheme
• Training and development in your area of expertise
• Team building exercises / perks
• Free parking

Internal Account Manager Job Details;

• Identify and execute business development strategies to help create new business opportunities
• Serve as the primary day-to-day contact for assigned accounts
• Maintain and grow customer relationships through regular business reviews and performance check ins
• Identify and close up-sell and cross-sell opportunities
• Support internal and external account managers with quotations, proposals and sales/ marketing campaigns
• Coordinate with production & finance to resolve issues
• Manage onboarding, service delivery and escalations
• Maintain accurate crm records
• Track KPIs such as tonnage, ancillary sales and complain resolution
• Conduct market and product analysis to support sales strategy

Internal Account Manager Person Specification;

• Experience in Sales or Account Management is essential
• Strong communication and relationship-building skills
• Excellent organisation and administrative skills
• Sales and negotiation ability
• Market awareness and analytical capability
• IT Proficient
• Able to collaborate and coordinate projects effectively