Internal Sales & Account Manager

Universal Business Team; Sittingbourne; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Quarterly performance bonus

Monthly meals

Team-building events

Free on-site parking

Modern refurbished offices

Job summary

Universal Business Team in Sittingbourne is seeking an Internal Sales & Account Manager to join a growing team. You will be the first point of contact for customers, manage relationships, generate new opportunities and support account development.

The role combines sales, account management and customer service with opportunities to upsell. Hours are 8am–5pm, Monday to Friday, with a salary of £28,000–£30,000 plus quarterly bonus; Salesforce CRM experience desirable.

Qualifications

• Experience in Sales, Internal Sales, Business Development, Account Management, Customer Success, or similar.
• Experience building and maintaining customer relationships.
• Confident communicator with excellent telephone and interpersonal skills.
• Proactive, positive and commercially minded.
• Ability to manage multiple priorities.
• Team player who enjoys collaborating.
• Self-motivated with drive to achieve targets.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone, email, and online channels.
• Build and maintain strong relationships with new and existing customers.
• Proactively follow up quotations to secure orders and maximise conversions.
• Regularly contact existing, dormant, and lapsed accounts to identify opportunities and generate sales.
• Engage with customers following previous enquiries and quotations as part of an exceptional customer service experience.
• Identify and pursue new sales opportunities within existing accounts.
• Generate leads through proactive outbound customer contact and account development activities.
• Promote products, special offers, and new product lines to customers.
• Identify upselling and cross-selling opportunities across the product range.
• Maintain accurate customer records and sales activity within the CRM system.
• Liaise with warehouse, logistics, purchasing, and other internal teams to ensure a seamless customer experience.
• Work closely with external sales representatives to support account growth strategies.
• Meet or exceed sales, revenue, and performance targets.
• Deliver outstanding customer service at every stage of the customer journey.

Skills

Relationship building

Sales / account management

Customer service

Communication skills

Organisational skills

Target-driven

Tools

CRM tools

Job description

Internal Sales & Account Manager
Location: Sittingbourne / Maidstone
Salary: £28,000 - £30,000 Depending on experience + Quarterly Bonus
Job Type: Permanent, Full-Time – Monday to Friday – 8am – 5pm

Are you a proactive salesperson who loves building relationships and spotting opportunities?

We're looking for an enthusiastic and commercially minded Internal Sales & Account Manager to join a growing and successful business based in Sittingbourne.

This is a fantastic opportunity for someone who enjoys a varied role, combining account management, sales, customer relationships, and business development. Whether you come from a sales background or have experience managing customer accounts, this position offers the chance to become part of a supportive team within a thriving organisation that continues to experience healthy organic growth.

Working for a leading distributor of materials and equipment across the UK, you'll play a key role in supporting customers, developing existing accounts, generating new opportunities, and delivering exceptional service every step of the way.

The Role

As an Internal Sales & Account Manager, you'll be the first point of contact for customers whilst actively looking for opportunities to generate new business and maximise existing accounts.

This is a relationship-driven position where you'll proactively engage with customers, follow up quotations, reconnect with lapsed accounts, identify future opportunities, and ensure customers receive a consistently high standard of service.

You'll enjoy speaking with customers, building rapport, understanding their requirements, and helping them find the right solutions whilst contributing to the overall growth of the business.

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone, email, and online channels
• Build and maintain strong relationships with both new and existing customers
• Proactively follow up quotations to secure orders and maximise conversion opportunities
• Regularly contact existing, dormant, and lapsed accounts to identify opportunities and generate sales
• Engage with customers following previous enquiries and quotations as part of an exceptional customer service experience
• Identify and pursue new sales opportunities within existing accounts
• Generate leads through proactive outbound customer contact and account development activities
• Promote products, special offers, and new product lines to customers
• Identify upselling and cross-selling opportunities across the product range
• Maintain accurate customer records and sales activity within the CRM system
• Liaise with warehouse, logistics, purchasing, and other internal teams to ensure a seamless customer experience
• Work closely with external sales representatives to support account growth strategies
• Meet or exceed sales, revenue, and performance targets
• Deliver outstanding customer service at every stage of the customer journey

• Previous experience within a Sales, Internal Sales, Business Development, Account Management, Customer Success, or similar customer-focused role

• Experience building and maintaining customer relationships
• A confident communicator with excellent telephone and interpersonal skills
• A proactive, positive, and commercially minded approach
• Comfortable speaking with customers and identifying sales opportunities
• Strong organisational skills with the ability to manage multiple priorities
• A team player who enjoys working collaboratively
• Self-motivated with the drive to achieve targets and deliver results

• You will be joining a forward-thinking and growing business with an excellent reputation in its industry

• You’ll be part of a friendly, supportive, and collaborative team environment
• Modern refurbished offices with free on-site parking
• Quarterly performance bonus
• Monthly meals
• Team-building events throughout the year
• Genuine opportunity to make an impact and build long-term customer relationships
• Full training and support provided on products and systems
• Free parking on site

Industry experience is not essential.

We’re far more interested in finding someone with the right attitude, energy, and relationship-building skills. If you’ve worked in a role that combines sales, account management, business development, customer retention, or customer relationship management, we’d love to hear from you. We want people who are driven and passionate and want to grow.

Interested?

If you’re looking for a role where you can genuinely build customer relationships, influence growth, and become part of a friendly, successful business, we’d love to hear from you.