Internal Account Manager

Morgan Jones Ltd; Sittingbourne; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Quarterly bonus

Permanent role

On-site in Sittingbourne

Training & development opportunities

Daytime hours

Job summary

Morgan Jones Ltd in Sittingbourne is recruiting an Internal Account Manager to join the busy sales team. You will act as the first point of contact for inquiries, build lasting customer relationships, identify opportunities and manage accounts to drive revenue.

This office-based role offers £28,000 per annum with a quarterly performance bonus, Monday to Friday, 8:00am–5:00pm. Ideal for someone with sales or customer service experience looking to progress in account management and business

Qualifications

• Experience in sales or customer service with a view to account management.
• Proven ability to build and nurture customer relationships.
• Strong communication and organisation skills.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email and online channels.
• Build and maintain strong customer relationships and identify opportunities.
• Promote products, services and new lines to generate sales.
• Maintain accurate customer records and sales activity in the CRM.
• Liaise with internal teams to ensure smooth order fulfilment.
• Support field-based colleagues with account development and hit targets.

Skills

Sales experience

Account management

Customer service

Communication skills

Relationship-building

Tools

CRM system

Job description

Earn £28,000 + quarterly bonus in a thriving internal sales role! Join a successful Kent-based business, build lasting customer relationships, uncover new opportunities, and boost earnings through proactive account management. Office-based in Sittingbourne, Monday to Friday. Internal Account Manager Location: Sittingbourne Salary: £28,000 per annum plus quarterly performance bonus Job Type: Permanent

About the Role

Our client is a well-established and growing distributor operating across the UK. Due to continued success, they are seeking an enthusiastic Internal Account Manager to join their busy sales team in Sittingbourne. This is an excellent opportunity for someone with sales experience or a strong customer service background who is looking to develop a rewarding career in account management and business development.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email and online channels
• Build and maintain strong customer relationships
• Proactively contact existing and lapsed customers to generate sales opportunities
• Promote products, services, special offers and new product lines
• Identify upselling and cross-selling opportunities
• Maintain accurate customer records and sales activity within the CRM system
• Liaise with internal departments to ensure smooth order fulfilment
• Support field-based sales colleagues with account development activities
• Achieve and exceed sales targets and KPIs
• Deliver outstanding customer service at every stage of the customer journey

What We're Looking For

• Previous sales, account management or business development experience, or strong customer service experience with a desire to move into sales
• Excellent communication and relationship-building skills
• Confident and professional telephone manner
• Self-motivated, proactive and target driven
• Well organised with strong attention to detail
• Ability to prioritise workload in a fast-paced environment
• Team player with a positive and solution-focused approach

Why Join Our Client?

• Competitive salary of £28,000
• Quarterly performance bonus
• Stable, permanent opportunity
• Supportive and collaborative team environment
• Training and development opportunities
• Monday to Friday working hours, 8:00am to 5:00pm
• Opportunity to develop a long-term career within a growing business

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.