Commercial Motor Claims Handler

Aviva plc; Norwich; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Bonus and pension

25 days holiday

Flexible benefits

Volunteer days

Job summary

Aviva in Norwich is seeking an experienced motor claims handler for a Commercial Lines team. The role covers end-to-end claims from report to settlement, with flexible hours within 8:00–18:00, Monday to Friday. Starting salary ranges from £26,700 to £29,650 plus benefits.

The position requires strong customer focus, teamwork, and multitasking ability in a varied claims environment involving trucks, trailers and other commercial vehicles. Training and career development are offered.

Qualifications

• Experience in motor claims or claims handling is desirable but not required.
• Ability to multitask and prioritise in a dynamic environment.
• Willingness to learn, assist colleagues and adapt to change.
• Commitment to delivering high-quality service and customer-centric support.
• Strong IT skills with common office software proficiency.

Responsibilities

• Support customers and brokers throughout the motor claims process from initial report to final resolution.
• Coordinate replacement vehicles, process settlements and provide updates on repairs and liability.
• Proactively manage claims while building strong broker relationships to minimise disruption.

Skills

Motor Claims

Multitasking

Team Collaboration

Customer Focus

Digital Proficiency

Tools

Microsoft Outlook

Microsoft Word

Job description

About the role

Your Career with Our Commercial Lines Motor Claims Team! Starting salary between £26,700 to £29,650 (depending on hours, skills, and experience) plus additional benefits

Are you an experienced claims handler looking for a new challenge or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Lines Motor Claims Team. Our standard contracts are 35 hours, but we are open to consider flexible working options. Our team handles a diverse portfolio of claims involving trucks, trailers, HGVs, agricultural vehicles, taxi fleets, and more, ensuring that your work remains varied and engaging. These are permanent roles will involve hours covering our opening times of 8.00am to 6.00pm (Monday – Friday)

A bit about the job In this role, you will support our customers and brokers throughout the motor claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of replacement vehicles, processing vehicle settlements, and providing updates on repairs and liability. You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers daily lives. You will need to juggle multiple tasks at pace and utilise a range of digital systems.

Please click on the video link for an insight on how we help our customers at their times of need:https://vimeo.com/942257296

Skills and experience

• Motor Claims Experience:Previous experience in motor claims or claims handling is highly desirable, but not essential.
• Fast-Paced Environment:Ability to multitask and prioritize responsibilities in a dynamic setting.
• Team Collaboration:Willingness to learn, assist colleagues, and embrace change.
• Customer Focus:Commitment to delivering high-quality service and prioritizing customer needs.
• Digital Proficiency:Strong IT skills, with experience using software such as Microsoft Outlook and Word.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £26,700 - £29,650 (depending on hours, skills and experience) plus additional benefits. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer’s leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Benefits

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Eligibility and Sponsorship

Please note this job role is not sponsorable under the Home Office points based system.

Diversity & Inclusion

Aviva is for everyone We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.