Inbound Customer Advisor (Wealth)

Aviva plc; Sheffield; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Bonus

Pension

Holiday allowance

Private medical

Product discounts

Share plan

SAYE

Parental leave

Cycle to work

Volunteer days

Wellbeing tools

Job summary

Aviva plc in the United Kingdom is seeking an Inbound Customer Advisor to deliver excellent service on our Wealth Organisation telephony team. The role offers a starting salary between £26,900 and £30,742, a 35-hour week, and a Monday–Friday shift pattern between 08:00 and 18:00.

You will support customers and financial advisers, with full training and coaching to handle complex queries. We value empathy, clear communication, and the ability to build trust.

Qualifications

• Excellent communication skills and a great phone manner with the ability to build rapport and show empathy.
• Be a good fact finder – you will ask the right questions at the right time to really understand what our customers need from you.
• Someone who enjoys working and learning with others around them to deliver fantastic customer service.
• The ability to understand our digital methods and how they can make things simple and quick for our customers.
• A positive, can-do attitude with the ability to have difficult conversations and overcome objections.

Responsibilities

• Provide best-in-class service to customers and financial advisers with care and clarity.
• Handle complex queries through training and coaching and resolve them effectively.
• Support customers across wealth products and telephony channels.

Skills

Excellent communication

Rapport building

Empathy

Digital literacy

Positive attitude

Job description

Kick Start Your Customer Service Career with Aviva Inbound Customer Advisor - Starting salary between £26,900 – £30,742 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). Allocated shift pattern between 08:00 – 18:00 Monday – Friday

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!

A bit about the job

We want you to provide the very best service with performance measured in line with Aviva’s values; Care, Commitment, Community and Confidence. In other words, it’s the quality of the personalised service you provide that we’re interested in. There is a lot to learn but don’t worry, through great training and coaching you’ll be well prepared to support the needs of our customers and financial advisers. You will be part of our Wealth Organisation, providing telephony support in one of our areas: Investment Bonds Pension Savings Platform Investments. But don’t worry about the product, it’s the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers with their complex queries.

Skills and experience we’re looking for

• Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
• Be a good fact finder – you will ask the right questions at the right time to really understand what our customers need from you
• Someone who enjoys working and learning with others around them to deliver fantastic customer service
• The ability to understand our digital methods and how they can make things simple and quick for our customers
• A positive, can-do attitude with the ability to have difficult conversations and overcome objections

What you’ll get for this role

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £26,900 – £30,742 (depending on hours, skills and experience) plus additional benefits.
• Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Please note this job role is not sponsorable under the Home Office points based system. Take a look to learn more.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of our time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.