Broker Operations Underwriter

Aviva; Motherwell; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunity

Generous pension

25 days holiday

Private Medical Benefit

Discount on Aviva products

Matching Share Plan

Save As You Earn

Parental leave

Carer’s leave

Flexible benefits

Cycle to work

Volunteer days

Wellbeing resources

Job summary

Aviva Broker Operations Underwriter role offers an entry into a growing personal lines broker book. You will be aligned to brokers, analyse risks, and underwrite within approved authority to grow and protect the portfolio.

The position involves data gathering, stakeholder collaboration, and proactive broker engagement. A customer-focused approach and strong communication are essential for success in this hybrid role.

Qualifications

• Excellent communication, listening, time management and negotiating skills.
• Effective risk analysis and ability to present to brokers/customers.
• Ability to work collaboratively within a large, complex organisation.
• Good knowledge of FCA and relevant regulation and legislation.

Responsibilities

• Responding to mailbox queries, live chat broker demand and inbound calls.
• Data gathering to support broker engagement.
• Building broker engagement by improving our proposition.
• Supporting Distribution, UW, Pricing stakeholders.
• Protecting the Broker book via first class underwriting.

Skills

Excellent communication

Risk analysis

Collaborative work

Regulatory knowledge

Job description

Broker Operations Underwriter

Starting salary £26,700 - depending on skills and experience

This is an exciting role for someone seeking an opportunity to build a career within Aviva Broker Underwriting.

The role sits within Broker Operations area and the role-holder will be supporting Aviva’s Personal Lines Brokers. Our aim is to improve and drive growth within this segment. A working knowledge and recent experience working within Aviva’s Personal Lines area is essential to the role.

The role sits within the wider Trading and Distribution team, which provides great opportunities for career progression into Sales, Distribution and Strategy roles and the opportunity to work in a strategically important and growing area of the business.

A bit about the job:

In this role, you will be aligned to a portfolio of brokers/customers to proactively develop and profitably grow their Personal Lines book of business. You will partner with brokers and internal stakeholders to truly understand their wants and needs, using data insight to ensure we improve the whole customer solution and proposition. You will also be a multi-product underwriter who operates within agreed guidelines and authority levels to profitably grow and maintain the book of business.

The Broker Underwriter will engage with Brokers, understand their needs, and help them to place or retain risks. This is an essential role in developing Aviva Brokers growth ambitions. This will include;

• Responding to mailbox queries, dealing with Live Chat Broker demand and inbound calls
• Data gathering
• Building broker engagement by improving our proposition
• Supporting Distribution, UW, Pricing stakeholders
• Protecting the Broker book via first class Underwriting

Skills and experience we’re looking for:

• Excellent communication, listening, time management and negotiating skills
• Analysis of risks and ability to communicate and present effectively to brokers and/or customers
• Working collaboratively within a large complex organisation
• Good knowledge of the FCA and other relevant regulation and legislation

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £26,700 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary, (actual amount depends on your performance and Aviva’s.)
• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here