Sales & Service Advisor

Aviva; Leeds; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

25 days holiday + bank holidays

Private Medical Benefit

Employee discounts on Aviva products

Job summary

Aviva is seeking a Sales & Service Adviser in the UK to deliver top-notch sales and customer service for small business insurance. You will work within a Delegated Underwriting Authority, guiding customers from sale to policy amendments, renewals, and cancellations.

The role emphasizes helping customers find tailored solutions while balancing risk and compliance, contributing to business growth within a collaborative team.

Qualifications

• Experience in a customer service, sales or insurance environment.
• Ability to assess customer needs and make informed decisions.
• Excellent communication and negotiation skills.

Responsibilities

• Deliver outstanding sales and customer service for small business insurance products.
• Manage customer interactions from point of sale through to policy amendments, renewals and cancellations.
• Balance customer needs with risk considerations and contribute to business growth.

Skills

Customer service experience

Sales experience

Insurance knowledge

Communication skills

Negotiation skills

Organisational skills

Job description

Sales & Service Adviser

Salary £26,700 to £29,650

This is a great job for someone who... Has experience in a customer service, sales or insurance environment and enjoys helping customers find the right solutions for their business needs. You'll be confident making decisions, managing customer relationships from start to finish, and working in a fast-paced environment where no two conversations are the same.

A bit about the job:

As a Small Business Insurance Adviser, you'll be responsible for delivering outstanding sales and customer service across our small business insurance products. Working within a Delegated Underwriting Authority, you'll manage customer interactions from point of sale through to policy amendments, renewals, and cancellations, ensuring customers receive expert support and tailored solutions. You'll play an important role in balancing customer needs with risk considerations, whilst contributing to business growth through identifying improvements and delivering excellent customer outcomes. This role is part of a collaborative team focused on providing a seamless, compliant, and high-quality customer experience.

Skills and experience we're looking for:

• Experience in a customer service, sales or insurance or contact centre environment
• Ability to assess customer needs and make informed decisions in a non-scripted environment
• Strong communication and negotiation skills, with the confidence to handle complex customer conversations
• Excellent organisational skills with the ability to manage workload, prioritise activities, and meet performance targets
• Understanding of regulatory requirements and the importance of delivering compliant customer outcomes

What you'll get for this role:

• Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
• Starting salary between £26,700 to £29,650 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary, (actual amount depends on your performance and Aviva's.)
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools
• Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.