Integrated Care Co-ordinator Service Lead

CEMP; Greater London; On-site; GBP 43,000 - 49,000; Full time

Job summary

A public healthcare organization is seeking an Integrated Care Coordinator Service Lead in Norwich for an 18-month secondment opportunity. The role involves supporting and developing service delivery, guiding Integrated Care Coordinators (ICCs) to provide high-quality care, and ensuring effective team operations. Candidates should have experience in health or social care, possess strong leadership and communication skills, and a desire to improve community health services. Competitive salary and various benefits included.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Norfolk Rewards employee discounts

Relocation expenses

Local Government Pension Scheme

Qualifications

• Experience managing staff and supporting a team.
• Ability to navigate competing priorities effectively.
• Confidence in using digital systems and eagerness to learn.

Responsibilities

• Support delivery and development of ICC services.
• Ensure compliance with processes and standards.
• Make operational decisions to support service efficiency.
• Provide guidance and training to ICCs.
• Represent the ICC team in local meetings.
• Lead and motivate ICC team.

Skills

Leadership skills

Problem-solving

Excellent communication

Experience in health/social care

Job description

Integrated Care Coordinator Service Lead | 9676 | Secondment opportunity/Fixed term contract for 18 months | 37 hours per week | £43,822 to £48,227 per annum | Grade K | Norwich

We are looking for a motivated Service Lead for Integrated Care Coordinators (ICC) to support the delivery and development of local services, strengthen partnerships across health, social care and community services, and guide ICCs to provide high-quality, person‑centred care.

Integrated Care Coordinators (ICCs) play a key role in the NHS Neighbourhood Health model by joining up care and improving communication across GP practice, NHS organisations, mental health, social care and community services.

Working across Central Norfolk (North Norfolk, South Norfolk, and Norwich), ICCs follow shared standards while adapting to the needs of the communities they serve. ICCs identify people who need extra support, coordinate care from multiple professionals, and ensure individuals and their carers receive timely, seamless, and person‑focused care. By helping teams communicate and work together, ICCs support people to stay independent, reduce unnecessary hospital admissions, and help build healthier, stronger communities.

In This Team Leadership Role, You Will

• Support the delivery and development of ICC services, helping the team to work effectively and consistently.
• Ensure processes and standards are followed across ICC teams, including referral handling, communication, and data recording.
• Make day‑to‑day operational decisions to support smooth running of the service.
• Work with colleagues across health, social care, and community services to provide guidance, training, and ongoing support for ICCs.
• Represent the ICC team in local meetings, sharing updates and demonstrating the impact of their work.
• Provide supportive and inclusive leadership to ICCs and Team Leaders across Central Norfolk.
• Help manage staffing and resources to ensure a consistent, effective service.

You will be a supportive leader who can motivate and guide a team, build good relationships across services, and help solve problems as they arise. You will bring experience working in health, social care, or a related field, bring excellent communication, leadership and problem‑solving skills. Have experience managing staff, navigating competing priorities and delivering service improvements. Confidence in using digital systems and a willingness to develop your skills further are important.

If you are motivated by improving outcomes for local people and building integrated ways of working across the system, we welcome your application.

For an informal conversation please contact Claire Barry, Team Manager, or Laura Edwards, Head of Integrated Care, on 01603 223311.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working dependent on your job role and business need.
• Financial benefits such as:
  • Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

Internal Applicants

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Priority Consideration for Current Employees

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 22 January 2026

All other applicants closing date: 01 February 2026