Insurance Operations Lead: Process & Controls

i2i Recruitment Consultancy; Cheltenham; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading recruitment agency in Cheltenham seeks an Insurance Operations Consultant to oversee core operational processes and improve service delivery. Candidates should possess commercial experience in the insurance sector, managing KPIs and controls while maintaining collaborative stakeholder relationships. The role provides competitive compensation of £55,000 – £60,000 along with a range of employee benefits including an annual bonus, comprehensive health plans, and professional development support.

Benefits

Annual discretionary bonus scheme

Employer pension contributions of 9%

Life Assurance – 6 x salary

Health Cash Plan

25 days holiday per year

Support for learning & development

Qualifications

• Experience with insurance controls and operating procedures.
• Strong analytical and problem-solving skills.
• Proficiency with information ingestion and usage.

Responsibilities

• Review and support all core operational processes.
• Monitor process controls and address issues as they arise.
• Lead continuous service improvement activities.
• Provide management information for process improvement.
• Create guidance and training materials for users.

Skills

Commercial experience within the Insurance Industry

Ability to constructively challenge stakeholders

Experience with the full lifecycle of an insurance risk

Managing service standards and customer-focused KPI's

Education

Qualifications within Insurance

Job description

A leading recruitment agency in Cheltenham seeks an Insurance Operations Consultant to oversee core operational processes and improve service delivery. Candidates should possess commercial experience in the insurance sector, managing KPIs and controls while maintaining collaborative stakeholder relationships. The role provides competitive compensation of £55,000 – £60,000 along with a range of employee benefits including an annual bonus, comprehensive health plans, and professional development support.