Insurance & Debt Admin Specialist (Claims & Support)

Vets Now; Glasgow; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

7 weeks pro rata annual leave

Birthday paid day off

Health plan

Staff discounts

Pension contributions

Volunteer days

Death in service

Job summary

Vets Now Glasgow Hospital is seeking a dedicated Insurance and Debt Administrator to join the hospital administration team. The role focuses on managing insurance claims, supporting debt administration, and assisting clinical teams with accurate procedure pricing to ensure transparent, efficient patient care.

You will collaborate with clinical and finance colleagues and external insurers to maintain smooth claims processing while delivering excellent client service during potentially stressful

Qualifications

• Experience in administrative or customer service roles is essential.
• Experience with insurance claims or credit/debt administration is desirable.
• Strong written and verbal communication skills.
• Excellent organisational skills with high attention to detail.
• Ability to manage a varied workload and prioritise tasks.

Responsibilities

• Process and manage direct insurance claims with accurate documentation.
• Liaise with insurers to facilitate claim processing and timely settlement.
• Monitor claims through to resolution and provide clients with updates.
• Maintain accurate records of insurance documentation and client details in hospital systems.
• Provide telephone and email support to clients regarding insurance queries.
• Work with clinicians and admin teams to obtain information required for claims.
• Support the hospital with debt administration: monitor balances, contact overdue accounts, manage payment plans, escalate complex cases.

Skills

Administrative experience

Customer service

Insurance claims

Job description

Vets Now Glasgow Hospital is seeking a dedicated Insurance and Debt Administrator to join the hospital administration team. The role focuses on managing insurance claims, supporting debt administration, and assisting clinical teams with accurate procedure pricing to ensure transparent, efficient patient care.

You will collaborate with clinical and finance colleagues and external insurers to maintain smooth claims processing while delivering excellent client service during potentially stressful