Administrator - Insurance And Debt

Vets Now; Glasgow; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

7 weeks pro rata annual leave

Birthday paid day off

Health plan

Staff discounts

Pension contributions

Volunteer days

Death in service

Job summary

Vets Now Glasgow Hospital is seeking a dedicated Insurance and Debt Administrator to join the hospital administration team. The role focuses on managing insurance claims, supporting debt administration, and assisting clinical teams with accurate procedure pricing to ensure transparent, efficient patient care.

You will collaborate with clinical and finance colleagues and external insurers to maintain smooth claims processing while delivering excellent client service during potentially stressful

Qualifications

• Experience in administrative or customer service roles is essential.
• Experience with insurance claims or credit/debt administration is desirable.
• Strong written and verbal communication skills.
• Excellent organisational skills with high attention to detail.
• Ability to manage a varied workload and prioritise tasks.

Responsibilities

• Process and manage direct insurance claims with accurate documentation.
• Liaise with insurers to facilitate claim processing and timely settlement.
• Monitor claims through to resolution and provide clients with updates.
• Maintain accurate records of insurance documentation and client details in hospital systems.
• Provide telephone and email support to clients regarding insurance queries.
• Work with clinicians and admin teams to obtain information required for claims.
• Support the hospital with debt administration: monitor balances, contact overdue accounts, manage payment plans, escalate complex cases.

Skills

Administrative experience

Customer service

Insurance claims

Job description

Full Time Administrator – Insurance and Debt

£28,255 plus benefits

Company Overview

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. The Vets Now Glasgow Hospital provides a first-class referral service and an out-of-hours emergency service for veterinary practices in and around the Glasgow area.

About the role

We are looking for a highly organised and proactive Insurance and Debt Administrator to join our hospital administration team at Vets Now Glasgow. This role will play a vital part in supporting the financial and administrative processes of the hospital. You will be responsible for managing insurance claims, supporting debt administration, and assisting the clinical teams with accurate procedure pricing to ensure transparency and efficiency in our patient care journey. Working closely with our clinical and finance teams as well as external insurance companies, you will help ensure a smooth claims process while maintaining excellent client service during what can often be a stressful time for pet owners.

Key Responsibilities

• Process and manage direct insurance claims, ensuring all documentation completed accurately.
• Liaise with insurance providers to facilitate claim processing and timely settlement.
• Monitor insurance claims through to resolution and provide clients with updates as required.
• Maintain accurate records of insurance documentation and client details within hospital systems.
• Provide excellent telephone and email support to clients regarding insurance queries.
• Work closely with clinicians and admin teams to obtain information required for claims.
• Support the hospital with debt administration, including:
  • Monitoring outstanding balances.
  • Contacting clients regarding overdue accounts.
  • Managing payment plans.
  • Escalating complex debt cases in line with company policies.

The skills and experience we require:

• Previous experience of working in an administrative or customer service role.
• Previous experience with insurance claims or credit/debt administration is desirable.
• Strong communication skills, both written and verbal.
• Excellent organisational skills with high attention to detail.
• Ability to manage a varied workload and prioritise tasks effectively.
• Comfortable handling sensitive financial information and discussing this with clients.

Working pattern

Monday to Friday from 08:00 to 16:00

Plus, a fair share of bank holidays.

Why Join Us?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.