Insurance Customer Service Adviser

NFU Mutual; Liskeard; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Bonus scheme

Contributory pension

Full training provided

Free parking

Career progression

Job summary

NFU Mutual is recruiting for a full-time position in Liskeard. You will be the first point of contact for customers, handling new sales enquiries, policy changes and claims with a proactive approach. The role involves administration, renewal documentation, and providing outstanding customer service.

You will support customer visits and work within a team to grow the business. A strong telephone manner, teamwork, and MS Office skills are desirable, with training provided and a contributory

Qualifications

• Excellent telephone manner and a calm, professional telephone presence.
• Experience in customer service and supporting customers in a busy environment.
• Strong communication skills, both written and verbal, with a proactive approach.
• Ability to work well in a team and support growth of the business.

Responsibilities

• Answer customer enquiries by telephone and in person, providing first-class service.
• Process and dispatch renewal documentation and administer files and reports.
• Assist with new sales enquiries and policy changes, including claims handling.
• Support office visitors and maintain accurate records and correspondence.
• Identify and pursue cross-selling opportunities to existing customers.

Skills

Telephone manners

Customer service

Communication skills

Team environment

Tools

MS Dynamics

Job description

The roleSalary Up to £24,000 + BonusFull time position, permanent contractLocation: LiskeardMonday to Friday 9.00am – 5.00pmIntroduction to NFU MutualNFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.About the AgencyAs a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.An exciting opportunity has now arisen within the Central Cornwall Agency, based out of our Liskeard office.About the role:You will be the first point of contact for customers. On a day-to-day basis you will be dealing with new sales enquiries, existing policy changes and claims, all with a ‘can-do’ proactive enthusiasm. Your cores activities include:• Administration duties including preparation of files and reports.• Processing and dispatching renewal documentation• Responding to customer enquiries over the telephone.• Supporting customers that visit the office.• Identifying and calling prospects to offer NFU Mutual Products and Services.• Acquiring and maintaining a knowledge of NFU Mutual General Insurance products• Reviewing and advising customers on their general insurance requirements• Enabling cross-selling opportunities to new and existing customers• Administering all customer instructions to completion and compliance standards• Producing correspondence to required timeframes and quality standards• Developing and sustaining effective working relationships with customers and relevant staffAbout youThe chances are, you’ll have already worked in a similar role, you will have an excellent telephone manner and be willing to go above and beyond to provide a first-class customer experience. You will enjoy working in a busy team environment and being proactive to support the growth of the business. You will be:• Determined with a strong willingness to learn• Able to communicate effectively, both written and verbal• Able to problem solve and use your own initiative and judgement• Familiar and competent with MS Office applications (Word, Excel and MS Dynamics experience would be desirable).• Willing to work as part of a team• Have a practical and hands-on attitude• Be organised and hardworking• Well-mannered and presentable for the role• Reliable and dependable• Seeking to uphold standards• Demonstrate attributes of honesty, integrity, due skill, care and diligence• Desire to build a long-term career with NFU MutualOur commitment to you:• Competitive salary with opportunity for progression• Access to bonus scheme• Contributory pension scheme• A focus on your professional development, with full training provided.• 35 hours a week• 25 days annual leave plus all UK bank holidays• Free ParkingPlease apply in writing with CV and covering letter to: [e-mail] your application for employment is unsuccessful, the Company will hold your data on file for six months after the end of the relevant recruitment process. If you agree to allow the Company to keep your personal data on file, the Company will hold your data on file for a further time period 6 months for consideration for future employment opportunities. At the end of that period your data is deleted or destroyed.Closing date for all applications: 31st October 2026.Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.