Insurance Customer Care Specialist

FALCON INSURANCE; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading insurance provider in Birmingham seeks a Customer Service Representative to handle incoming emails, amend customer policies, and resolve issues while providing exceptional service. Candidates should display strong communication skills, empathy, and the ability to work under pressure. Some experience in a call center is preferred. This role offers full insurance training and a supportive work environment.

Qualifications

• Self-motivated with an ability to work towards targets.
• Experience in a call center environment is a plus.
• Demonstrate empathy towards customer's situations.

Responsibilities

• Process incoming emails from customers and other departments.
• Amend a customer’s policy via email or phone.
• Resolve customer complaints and concerns.
• Advertise additional products to enhance customer coverage.

Skills

Customer service excellence

Communication (verbal and written)

Problem-solving

Basic computer skills (Outlook, Word, Excel)

Job description

A leading insurance provider in Birmingham seeks a Customer Service Representative to handle incoming emails, amend customer policies, and resolve issues while providing exceptional service. Candidates should display strong communication skills, empathy, and the ability to work under pressure. Some experience in a call center is preferred. This role offers full insurance training and a supportive work environment.