Insurance Claims & Records Administrator

FCC Environment; Northampton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days’ annual leave (full-time)

Life insurance

Discretionary bonus scheme

On-the-job training and progression

Refer-a-friend programme

Flexible benefits, including high街 etc

Access to an Employee Assistance //

Best Doctors service via Wellbeing平台

Job summary

FCC Environment is seeking an Insurance Administrator to join our team in Northampton. You will support the insurance department with claims administration, maintain files and respond to queries from insurers, solicitors, and internal teams.

The role is full-time, Monday to Friday, 37.5 hours per week, with a benefits package including 25 days holiday, life insurance and a discretionary bonus scheme. Experience in insurance is helpful and strong MS Office skills are essential.

Qualifications

• Previous administration experience, ideally within an insurance environment.
• Strong communication and presentation skills.
• A calm, structured, and organised approach, with excellent time management.
• Adaptability and flexibility in a busy work environment.
• Strong negotiation and interpersonal skills.
• The ability to manage confidential information and work independently.

Responsibilities

• Providing administrative support for claims, recoveries, payments, and Bordereaux requests.
• Assisting with the creation and maintenance of claim files and internal claims systems.
• Handling and attaching email workflows and scanned posts to the correct records.
• Liaising with sites, insurers, brokers, and finance teams.
• Supporting the update of the insurance page on Environet.
• Managing communications and documentation for liability, property, and motor claims.
• Ensuring accurate filing, reporting, and data entry for all claims handled.
• Supporting ad hoc insurance administrative tasks as required.

Skills

Administration experience

Communication skills

Organised

Time management

Adaptability

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

FCC Environment is seeking an Insurance Administrator to join our team in Northampton. You will support the insurance department with claims administration, maintain files and respond to queries from insurers, solicitors, and internal teams.

The role is full-time, Monday to Friday, 37.5 hours per week, with a benefits package including 25 days holiday, life insurance and a discretionary bonus scheme. Experience in insurance is helpful and strong MS Office skills are essential.