Insurance Claims FNOL Specialist

Livevacancies; Colchester; On-site; GBP 20,000 - 27,000; Full time

Job summary

MPL Claims in Colchester is recruiting for a Customer Service Advisor - Insurance Claims to join our FNOL team. Based at Colchester office, this full-time, permanent role puts you on the frontline, guiding customers through their claims journey with empathy and clarity.

You'll handle calls, triage claims, record information, keep policyholders updated, and work with a collaborative team to deliver excellent service.

Qualifications

• Experience handling inbound and outbound customer calls.
• Strong verbal and written communication skills.
• Excellent attention to detail and organisational ability.

Responsibilities

• Professionally handle inbound and outbound customer calls.
• Manage shared inboxes, triaging and responding to claims promptly.
• Accurately record claim information in our case management system.
• Keep policyholders informed throughout the claim lifecycle.
• Collaborate with teammates to ensure outstanding service delivery.
• Build trust with customers, clients, brokers, and internal stakeholders.

Skills

Inbound calls

Communication

Attention to detail

Team player

Willingness to learn

Job description

MPL Claims in Colchester is recruiting for a Customer Service Advisor - Insurance Claims to join our FNOL team. Based at Colchester office, this full-time, permanent role puts you on the frontline, guiding customers through their claims journey with empathy and clarity.

You'll handle calls, triage claims, record information, keep policyholders updated, and work with a collaborative team to deliver excellent service.