Motor Claims Handler – Entry into Insurance Tech

MPL Claims Management; Colchester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Additional annual leave

Private medical insurance

Health cash back plan

Professional qualifications and CPD

Free parking

Pension

35 hours per week

Job summary

MPL Claims Management Ltd in Colchester is seeking an FNOL Motor Claims Handler. Start your career in insurance by supporting customers across motor, property and liability claims.

As the first contact when a claim is reported, you will help customers through stressful situations with empathy and clarity. With a collaborative team, you'll learn to manage claims using our case management system, handle calls, triage inboxes, and keep policyholders informed throughout the lifecycle.

Qualifications

• Experience in customer service
• Phone-based customer service preferred
• A genuine passion for helping people
• A polite, enthusiastic, and proactive attitude
• Strong verbal and written communication skills
• Excellent attention to detail and organisational ability
• Eagerness to learn new systems and develop professionally
• A collaborative team player with a positive outlook

Responsibilities

• Professionally handle inbound and outbound customer calls
• Manage shared inboxes, triaging and responding to claims promptly
• Accurately record claim information in our case management system
• Keep policyholders informed throughout the claim lifecycle
• Collaborate with teammates to ensure outstanding service delivery
• Build trust with customers, clients, brokers, and internal stakeholders

Skills

Customer service

Phone-based support

Communication skills

Attention to detail

Team player

Willingness to learn

Tools

Case management system

Job description

MPL Claims Management Ltd in Colchester is seeking an FNOL Motor Claims Handler. Start your career in insurance by supporting customers across motor, property and liability claims.

As the first contact when a claim is reported, you will help customers through stressful situations with empathy and clarity. With a collaborative team, you'll learn to manage claims using our case management system, handle calls, triage inboxes, and keep policyholders informed throughout the lifecycle.