Customer Service Advisor - Insurance Claims

Livevacancies; Colchester; On-site; GBP 20,000 - 27,000; Full time

Job summary

MPL Claims in Colchester is recruiting for a Customer Service Advisor - Insurance Claims to join our FNOL team. Based at Colchester office, this full-time, permanent role puts you on the frontline, guiding customers through their claims journey with empathy and clarity.

You'll handle calls, triage claims, record information, keep policyholders updated, and work with a collaborative team to deliver excellent service.

Qualifications

• Experience handling inbound and outbound customer calls.
• Strong verbal and written communication skills.
• Excellent attention to detail and organisational ability.

Responsibilities

• Professionally handle inbound and outbound customer calls.
• Manage shared inboxes, triaging and responding to claims promptly.
• Accurately record claim information in our case management system.
• Keep policyholders informed throughout the claim lifecycle.
• Collaborate with teammates to ensure outstanding service delivery.
• Build trust with customers, clients, brokers, and internal stakeholders.

Skills

Inbound calls

Communication

Attention to detail

Team player

Willingness to learn

Job description

Customer Service Advisor - Insurance Claims

MPL Colchester

Motor Claims

Full time

Permanent

Customer Service Advisor - Insurance Claims

FNOL Claims Handler

Colchester, Office Based

Full time, Permanent

Starting from £23,132.20 per annum

About the role

Start your career in insurance by joining our FNOL team.

As an FNOL Claims Handler you'll be the first point of contact for customers during some of their most stressful moments. You'll learn to guide them through the claims journey with empathy, professionalism, and clarity developing valuable skills in a supportive, team-based environment.

Key Responsibilities

• Professionally handle inbound and outbound customer calls
• Manage shared inboxes, triaging and responding to claims promptly
• Accurately record claim information in our case management system
• Keep policyholders informed throughout the claim lifecycle
• Collaborate with teammates to ensure outstanding service delivery
• Build trust with customers, clients, brokers, and internal stakeholders

What We’re Looking For

• A genuine passion for helping people
• A polite, enthusiastic, and proactive attitude
• Strong verbal and written communication skills
• Excellent attention to detail and organisational ability
• Eagerness to learn new systems and develop professionally
• A collaborative team player with a positive outlook

What you'll gain

• Comprehensive onboarding, mentoring, and skills coaching
• Clear career development path in insurance claims
• Training in communication, customer care, time management & more
• A welcoming and inclusive workplace at our Colchester head office

At MPL Claims, we invest in your success through people-first culture, modern systems, and a commitment to growth.