Hybrid Customer Advisor – Claims Support & Growth

Vacancy Filler; Peterlee; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave 24–26 days

Pension 3%

Life assurance

Discounts through Benefits App

Job summary

Northgate Insurance Services is hiring a Customer Advisor at our Peterlee HQ with hybrid options after probation. You will handle calls and guide customers through their claims process, offering compassionate, clear support to convert stressful moments into manageable experiences.

The role offers 37.5 hours weekly, a starting salary from £25,004 with opportunities to grow, and a monthly bonus up to £330 plus an awards scheme. Training and inclusive culture are highlighted.

Qualifications

• Experience in customer service or claims process is a plus.
• Strong communication and empathy when dealing with customers.

Responsibilities

• Guide customers through their claims process after an accident.
• Provide reassuring, clear information to reduce customer stress.
• Maintain accurate records of interactions and outcomes.

Job description

Northgate Insurance Services is hiring a Customer Advisor at our Peterlee HQ with hybrid options after probation. You will handle calls and guide customers through their claims process, offering compassionate, clear support to convert stressful moments into manageable experiences.

The role offers 37.5 hours weekly, a starting salary from £25,004 with opportunities to grow, and a monthly bonus up to £330 plus an awards scheme. Training and inclusive culture are highlighted.