Customer Service Advisor - Benefits & Claims (Hybrid)

Unum UK; Basingstoke; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Unum UK is hiring a Customer Service Advisor in Basingstoke, hybrid (2 days working from home per week). You will speak with customers daily, explain cover and process claims, contributing to a supportive, compliant service.

Ideal candidates are energetic, people-focused communicators who solve problems, stay organised and work well in a busy environment. Join a Disability Confident Employer that helps people when they need us most.

Qualifications

• We’re looking for dynamic, customer focused individuals who love talking to people, thrive in a busy environment, and want to be part of a company that makes a real difference.

Responsibilities

• Handle inbound customer phone calls with professionalism and empathy.
• Explain policy cover and claim decisions clearly and confidently.
• Process claims accurately in line with policy terms and company guidelines.
• Support customers to make informed decisions by providing clear, fair and accurate information.
• Work closely with colleagues to deliver outstanding customer outcomes.
• Meet quality, service and productivity targets in a regulated environment.

Skills

Excellent verbal communication

Customer-focused

Problem solving

Organised

Team player

Computer systems

Job description

Unum UK is hiring a Customer Service Advisor in Basingstoke, hybrid (2 days working from home per week). You will speak with customers daily, explain cover and process claims, contributing to a supportive, compliant service.

Ideal candidates are energetic, people-focused communicators who solve problems, stay organised and work well in a busy environment. Join a Disability Confident Employer that helps people when they need us most.