Claims Support Technician

Sedgwick; Birmingham; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Sedgwick is recruiting for a Claims Support Technician on a hybrid basis in Cardiff or Birmingham. You will manage repair-based work, schedule engineers, update records and coordinate communication with policyholders, insurers and contractors to resolve claims efficiently.

This role suits someone with a background in claims handling, customer service or construction, who is highly organised and thrives in a fast-paced environment. Sedgwick offers training and progression opportunities.

Qualifications

• Experience in a customer service office environment.
• Excellent communication skills: you'll speak with and write to policyholders, insurers, contractors, and more.
• Initiative to overcome challenges and escalate where necessary to achieve the desired outcomes.
• Contractor repair support experience will be a distinct advantage.

Responsibilities

• Manage a repair-based portfolio and oversee repairs on the in-house claims system.
• Schedule engineers, update records and ensure timely repair progression.
• Liaise with customers, contractors and clients to maintain high service levels.
• Handle telephone and written interactions with key stakeholders.
• Prioritise urgent requests or complaints in a highly organised environment.

Skills

Customer service

Communication

Initiative

Contractor repair support

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Claims Support Technician

Be the calm voice claimants rely on to get their lives back on track.

Job Location: Cardiff/Birmingham

Job Type: Permanent Full Time Position

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Claims Support Technician on a hybrid basis in Cardiff or Birmingham.

We have an exciting opportunity for someone with a background in claims handling, the construction industry, or customer service.

You will manage a repair-based portfolio, setting up and overseeing repairs on our in-house claims system, scheduling engineers, updating records, and ensuring timely repair progression.

Experience with schedules of work is a plus. You should be skilled in diarising activities, liaising with customers, contractors, and clients, and ensuring repairs are completed promptly with excellent customer service.

The role involves telephone and written interactions with key stakeholders, regular email and diary checks, and prioritising urgent requests or complaints. Being highly organised is essential.

It’s a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The skills you will have when you apply:

• Experience in a customer service office environment
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.
• Initiative to overcome challenges and confidence to escal… where necessary to achieve the desired outcomes.
• Contractor repair support experience will be a distinct advantage.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).