Insurance and Claims Assistant

East Midlands Councils/East Midlands Jobs; East Midlands; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Generous annual leave

Flexi time

Wellbeing support framework

Training and development

Cycle to work

Derbyshire Rewards

Zusammenfassung

East Midlands Councils is seeking an Insurance and Claims Assistant to join the Corporate Insurance Team. You will manage a varied caseload of claims, investigate evidence, assess liability, and provide timely support to the insurance programme.

The role emphasises customer service, attention to detail, and collaboration with claimants, solicitors, insurers, and Council services, within a supportive team environment.

Qualifikationen

• Experience in claims handling, insurance, or administration.
• Strong communication and organisational skills.
• Ability to analyse information and make decisions.
• Experience working with stakeholders.

Aufgaben

• Manage a caseload of public liability and other low-value liability claims.
• Investigate claims by reviewing records and evidence.
• Assess liability and prepare recommendations per procedures and law.
• Liaise with claimants, solicitors, insurers and Council services.
• Draft correspondence and respond to enquiries.
• Support administration of the insurance programme and maintain records.

Kenntnisse

Claims handling

Insurance

Administration

Customer service

Stakeholder management

Jobbeschreibung

Insurance and Claims Assistant Opportunity

We're looking for a motivated and enthusiastic individual to join our Corporate Insurance Team as an Insurance and Claims Assistant. This is an exciting opportunity to develop your expertise in a varied role, managing a range of insurance claims and supporting the Council's wider insurance activities.

Working within a supportive and professional team, you'll investigate claims, protect the Council's interests and provide excellent service to claimants and stakeholders. You'll also undertake a range of insurance and administrative duties that support the effective delivery of the Council's insurance programme.

What you'll be doing

• Managing a caseload of public liability claims, including highways-related property damage claims, together with other low value liability claims. Assistance with motor and own property damage claims.
• Investigating claims by reviewing records, maintenance information, incident reports and other relevant evidence.
• Assessing liability and preparing recommendations in line with Council procedures and relevant legislation.
• Liaising with claimants, solicitors, insurers, contractors and Council services.
• Drafting correspondence and responding to enquiries.
• Supporting the administration of the Council's insurance programme, including providing advice and maintaining records.
• Processing claims payments and recoveries.
• Providing general administrative support to the Insurance Team.

What we're looking for

We're looking for an organised and customer-focused individual with experience in claims handling, insurance, administration, customer services, business support or a similar environment.

You’ll have strong communication and organisational skills, attention to detail and the ability to analyse information and make sound decisions. You’ll also be comfortable managing a varied workload and working with a wide range of stakeholders.

• Develop specialist knowledge across a broad range of insurance claims.
• Gain experience across a broad range of insurance activities.
• Work within a supportive and knowledgeable team.
• Access learning and development opportunities.
• Help protect public funds while delivering fair outcomes for claimants and the Council.

Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years’ service):

Ensuring a healthy work-life balance.

Flexi Time Scheme:

Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs.

Wellbeing Support Framework:

Includes OH physician services, physiotherapy, CBT, and in-house counselling.

Employee Wellbeing Support:

Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.

Training and Development:

Opportunities for professional qualifications and ongoing training.

Cycle to Work Scheme:

Promoting a healthy lifestyle.

Our Derbyshire Rewards:

a package of benefits and discounts.

• & much more

Amy Boudoukhan, Assistant Insurance Manager,