Insurance Officer

Civic Recruitment Limited; Walthamstow; On-site; GBP 32,000 - 42,000; Full time

Job summary

Civic Recruitment Limited is seeking an Insurance Officer in Walthamstow, London. The role supports the Insurance and Risk Team, processing a high-volume claims workload and making liability decisions to reduce a claims backlog.

Applicants should have EL/PL claims experience, knowledge of motor, property, and third-party claims, and strong analytical skills. Local Authority insurance experience is advantageous.

Qualifications

• Experience making liability decisions.
• Experience with EL and PL claims.
• Experience handling motor, public liability, and property claims.
• Claims negotiation and settlement experience.
• Strong understanding of insurance policy cover and liability.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Local Government Insurance experience.
• Experience working in a Local Authority insurance team.
• Knowledge of JCAD LACHS claims management system.
• Part-qualified CII or similar qualification.

Responsibilities

• Process high-volume insurance claims with accuracy and speed.
• Assess liability and make informed decisions on claims.
• Handle EL and PL claims and negotiate settlements.
• Process motor, property and third-party claims.
• Maintain case records and prepare evidence packs for insurers.
• Liaise with insurers, solicitors, loss adjusters and internal stakeholders.
• Ensure compliance with insurance procedures and legislation.
• Support portfolio management within the council's insurance function.

Skills

Liability decisions

EL/PL claims

Motor claims

Property claims

Claims negotiation

Policy understanding

Analytical thinking

Stakeholder management

MS Office

Local Government Insurance

JCAD LACHS

CII qualification

Education

CII - Part-qualified

Tools

JCAD LACHS

Job description

Contract | Civic Recruitment Limited | United Kingdom

Posted On 21/10/2026

Job Information

Community & Social

City Walthamstow

Province City of London

Postal Code E17

Job Description

6 Months Contract with a Local Authority

Job Purpose

As an Insurance Officer , you will support the Insurance and Risk Team in managing the Council's insurance portfolio, processing high volumes of claims, making liability decisions, and reducing a significant historic claims backlog.

Key Duties/Accountabilities

• Process approximately 20-25 insurance claims per day.
• Assess and make liability decisions on insurance claims.
• Handle Employers Liability (EL) and Public Liability (PL) claims.
• Process motor, property and third-party insurance claims.
• Negotiate and settle claims within delegated authority levels.
• Investigate claims and gather supporting evidence.
• Liaise with insurers, solicitors, loss adjusters and internal stakeholders.
• Prepare reports, evidence packs and documentation for insurers and courts.
• Maintain accurate claims records and case management information.
• Respond to enquiries via telephone, email and correspondence.
• Support the management of the Council's insurance portfolio.
• Ensure compliance with legislation, council policies and insurance procedures.

Essential Experience Required

• Experience making liability decisions is essential.
• Employers Liability (EL) and Public Liability (PL) claims experience is essential.
• Experience handling motor, public liability, employers liability and property claims.
• Claims negotiation and settlement experience.
• Strong understanding of insurance policy cover and liability.
• Strong analytical and decision‑making skills.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Local Government Insurance experience.
• Experience working within a Local Authority insurance team.
• Knowledge of JCAD LACHS claims management system.
• Part‑qualified Chartered Insurance Institute (CII) or similar qualification.

Additional Information to Note

• Walthamstow, London E17 4JF.
• Declaration of Interest desirable.
• We work on bi‑weekly payment schedule.