Claims & Insurance Specialist (Public Sector)

East Midlands Councils/East Midlands Jobs; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous annual leave

Flexi time

Wellbeing support framework

Training and development

Cycle to work

Derbyshire Rewards

Job summary

East Midlands Councils is seeking an Insurance and Claims Assistant to join the Corporate Insurance Team. You will manage a varied caseload of claims, investigate evidence, assess liability, and provide timely support to the insurance programme.

The role emphasises customer service, attention to detail, and collaboration with claimants, solicitors, insurers, and Council services, within a supportive team environment.

Qualifications

• Experience in claims handling, insurance, or administration.
• Strong communication and organisational skills.
• Ability to analyse information and make decisions.
• Experience working with stakeholders.

Responsibilities

• Manage a caseload of public liability and other low-value liability claims.
• Investigate claims by reviewing records and evidence.
• Assess liability and prepare recommendations per procedures and law.
• Liaise with claimants, solicitors, insurers and Council services.
• Draft correspondence and respond to enquiries.
• Support administration of the insurance programme and maintain records.

Skills

Claims handling

Insurance

Administration

Customer service

Stakeholder management

Job description

East Midlands Councils is seeking an Insurance and Claims Assistant to join the Corporate Insurance Team. You will manage a varied caseload of claims, investigate evidence, assess liability, and provide timely support to the insurance programme.

The role emphasises customer service, attention to detail, and collaboration with claimants, solicitors, insurers, and Council services, within a supportive team environment.