Risk and Insurance Support Officer

POWYS COUNTY COUNCIL; Llandrindod Wells; On-site; GBP 23,000 - 30,000; Full time

Job summary

Powys County Council is seeking a Risk and Insurance Support Officer on a fixed-term basis to help manage insurance procurement, respond to queries, and administer a wide range of claims across property, liability, motor, and school journeys.

You will maintain databases, answer calls and emails, process orders, and support the team with data analysis and reporting. The role requires good communication, numeracy, and the ability to work both independently and as part of a small team.

Qualifications

• Office-based customer service experience.
• Ability to work with data systems and spreadsheets.
• Numeracy to undertake calculations, analyse data and monitor spreadsheets and reports.

Responsibilities

• Procure and administer Council insurance across multiple policy covers.
• Respond to queries from PCC services and external organisations.
• Manage and process insurance claims (property, liability, motor, school journeys).
• Maintain and update claims and motor insurance databases and property registers.
• Answer telephone calls and emails; provide routine insurance information.
• Process orders and payments for the insurance department.
• Operate in an office-based customer service environment and use Microsoft Office 365.

Skills

Communication skills

Interpersonal skills

Numeracy

Attention to detail

Tools

Microsoft Office 365

Job description

The Risk and Insurance Support Officer will provide cover for a fixed term period in the small team that provides the insurance service to the Council; this includes insurance procurement, responding to queries and managing a wide range of claims. The role involves contact with many departments, individual claimants and external organisations. On the job training will be provided., Efficiently administer insurance claims for the council on a wide range of policy covers including property, liability, motor and school journey insurances, ensuring accurate records for individual claims on the insurance database are maintained.
Maintain various systems such as the claims database, motor insurance database, property register, ensuring records are up-to-date and accurate.
Answer telephone calls and respond to emails, dealing competently with routine insurance enquiries from PCC services in respect of general insurance matters and assist with general team administrative tasks
Processing of orders and payments for the insurance department.
Worked within an office based customer service environment.
Worked with data systems and Microsoft Office 365 applications.
Good communication and interpersonal qualities.
Able to contribute to the effective working of a team and work as an individual.
Effective oral and written communication skills.
Numeracy to the level necessary to undertake calculations, analyse data and monitor spreadsheets and reports.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included,