Insurance and Claims Assistant

Derbyshire County Council; East Midlands; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Annual leave 25 days

Flexi time

Wellbeing support

Training and development

Cycle to work

Rewards program

Job summary

Derbyshire County Council is seeking an Insurance and Claims Assistant to join the Corporate Insurance Team. You will manage a varied caseload, investigate claims and support the Council's insurance activities to deliver fair outcomes for claimants and the Council.

The role focuses on providing high-quality service to claimants and stakeholders, handling low-value liability and property damage claims, and assisting with the administration of the insurance programme.

Qualifications

• Experience in claims handling, insurance, administration or customer support.
• Strong communication and organisational skills with attention to detail.

Responsibilities

• Manage a caseload of claims including highways-related and other liability claims.
• Investigate claims by reviewing records and incident reports.
• Assess liability and provide recommendations in line with procedures and legislation.
• Liaise with claimants, solicitors, insurers and internal teams.
• Draft correspondence and respond to enquiries.
• Support insurance programme administration and maintain records.
• Process claims payments and recoveries.
• Provide general administrative support to the Insurance Team.

Skills

Claims handling

Administration

Customer service

Organisational skills

Communication

Job description

Closing date: 25 October 2026

Insurance and Claims Assistant Opportunity

We're looking for a motivated and enthusiastic individual to join our Corporate Insurance Team as an Insurance and Claims Assistant. This is an exciting opportunity to develop your expertise in a varied role, managing a range of insurance claims and supporting the Council's wider insurance activities.

Working within a supportive and professional team, you'll investigate claims, protect the Council's interests and provide excellent service to claimants and stakeholders. You'll also undertake a range of insurance and administrative duties that support the effective delivery of the Council's insurance programme.

What You'll Be Doing

• Managing a caseload of public liability claims, including highways-related property damage claims, together with other low value liability claims. Assistance with motor and own property damage claims.
• Investigating claims by reviewing records, maintenance information, incident reports and other relevant evidence.
• Assessing liability and preparing recommendations in line with Council procedures and relevant legislation.
• Liaising with claimants, solicitors, insurers, contractors and Council services.
• Drafting correspondence and responding to enquiries.
• Supporting the administration of the Council's insurance programme, including providing advice and maintaining records.
• Processing claims payments and recoveries.
• Providing general administrative support to the Insurance Team.

What We're Looking For

We're looking for an organised and customer-focused individual with experience in claims handling, insurance, administration, customer services, business support or a similar environment.

You'll have strong communication and organisational skills, attention to detail and the ability to analyse information and make sound decisions. You'll also be comfortable managing a varied workload and working with a wide range of stakeholders.

Why join us?

• Develop specialist knowledge across a broad range of insurance claims.
• Gain experience across a broad range of insurance activities.
• Work within a supportive and knowledgeable team.
• Access learning and development opportunities.
• Help protect public funds while delivering fair outcomes for claimants and the Council.

Support & Benefits:

• Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years’ service): Ensuring a healthy work-life balance.
• Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs.
• Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling.
• Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.
• Training and Development: Opportunities for professional qualifications and ongoing training.
• Cycle to Work Scheme: Promoting a healthy lifestyle.
• Our Derbyshire Rewards: a package of benefits and discounts.
• & much more

• Provisional Interview dates - week commencing 2nd November 2026