Insurance & Claims Assistant — Flexible Hours & Growth

Derbyshire County Council; East Midlands; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Annual leave 25 days

Flexi time

Wellbeing support

Training and development

Cycle to work

Rewards program

Job summary

Derbyshire County Council is seeking an Insurance and Claims Assistant to join the Corporate Insurance Team. You will manage a varied caseload, investigate claims and support the Council's insurance activities to deliver fair outcomes for claimants and the Council.

The role focuses on providing high-quality service to claimants and stakeholders, handling low-value liability and property damage claims, and assisting with the administration of the insurance programme.

Qualifications

• Experience in claims handling, insurance, administration or customer support.
• Strong communication and organisational skills with attention to detail.

Responsibilities

• Manage a caseload of claims including highways-related and other liability claims.
• Investigate claims by reviewing records and incident reports.
• Assess liability and provide recommendations in line with procedures and legislation.
• Liaise with claimants, solicitors, insurers and internal teams.
• Draft correspondence and respond to enquiries.
• Support insurance programme administration and maintain records.
• Process claims payments and recoveries.
• Provide general administrative support to the Insurance Team.

Skills

Claims handling

Administration

Customer service

Organisational skills

Communication

Job description

Derbyshire County Council is seeking an Insurance and Claims Assistant to join the Corporate Insurance Team. You will manage a varied caseload, investigate claims and support the Council's insurance activities to deliver fair outcomes for claimants and the Council.

The role focuses on providing high-quality service to claimants and stakeholders, handling low-value liability and property damage claims, and assisting with the administration of the insurance programme.