Insurance Admin & Process Technician

Arch Insurance Group Inc.; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Arch Europe Insurance Services Ltd in Manchester is seeking an Operations Insurance Technician to provide administrative support to Arch Insurance. You will work professionally and in line with policy guides and company values to deliver high-quality service.

Role involves processing risk capture, meeting SLAs, resolving queries, and collaborating with teams to improve processes while maintaining accuracy and clear communication.

Qualifications

• Enthusiastic, hardworking and professional with drive to deliver best possible service.
• High accuracy and attention to detail in all work.
• Ability to work with resilience in a busy office and remotely when needed.
• Excellent written and verbal communication skills.

Responsibilities

• Process risk capture and provide accurate administrative support across the business.
• Complete initial and ongoing training to maintain quality and develop skills.
• Understand and meet team service-level agreements.
• Proactively obtain missing information and resolve outstanding queries.
• Act on feedback and coaching from managers and colleagues.
• Identify and suggest process improvements.
• Build and maintain relationships with key stakeholders.
• Attend and contribute to team meetings.
• Manage multiple priorities and respond to ad hoc requests.

Skills

Attention to detail

Professional demeanor

Strong written and verbal skills

Initiative and self-motivation

Resilience in a busy office

Tools

Microsoft Excel

Job description

Arch Europe Insurance Services Ltd in Manchester is seeking an Operations Insurance Technician to provide administrative support to Arch Insurance. You will work professionally and in line with policy guides and company values to deliver high-quality service.

Role involves processing risk capture, meeting SLAs, resolving queries, and collaborating with teams to improve processes while maintaining accuracy and clear communication.