Insurance Technician

McNeil & Co.; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Arch Europe Insurance Services Ltd / Arch Capital Group Ltd is seeking an Operations Insurance Technician to provide essential administrative support to Arch Insurance. The role emphasizes accuracy, process improvement, and collaboration across teams to achieve high-quality outcomes.

Candidates should be able to work in a professional environment, adapt to remote work when needed, and demonstrate strong written and verbal communication skills as part of a cross-functional team.

Qualifications

• Enthusiastic, hardworking and professional with a drive to deliver the best possible service.
• Strong computer literacy with intermediate Microsoft Office usage, especially Excel.
• Maintaining accuracy and attention to detail in all work.
• Ability to work with resilience in a busy office environment and remotely when needed.
• Willingness to take on new tasks quickly and use initiative.

Responsibilities

• Process risk capture and provide accurate administrative support across the business.
• Complete initial and ongoing training to maintain quality and develop skills.
• Understand and meet team service-level agreements.
• Proactively obtain missing information and resolve outstanding queries.
• Act on feedback and coaching from managers and colleagues.
• Identify and suggest process improvements.
• Build and maintain strong relationships with key stakeholders.
• Attend and contribute to team meetings.
• Manage multiple priorities accurately and respond promptly to ad hoc requests.
• Complete other relevant duties as required.

Skills

Microsoft Excel

Attention to detail

Communication skills

Remote work

Tools

Microsoft Office

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Role Summary and Purpose

Reporting to the MOS Team Manager the role of an Operations Insurance Technician is to provide administrative support to Arch Insurance. Working in a professional and efficient manner and in accordance with agreed Policy and Procedure guides and company Values. Work is to be completed to the highest quality and will be assessed regularly by the Quality Assurance Team. Working with colleagues in your team and surrounding teams to support with continuous improvement within the department and sharing best practice.

Key Tasks and Responsibilities

• Process risk capture and provide accurate administrative support across the business.
• Complete initial and ongoing training to maintain quality and develop skills.
• Understand and meet team service-level agreements.
• Proactively obtain missing information and resolve outstanding queries.
• Act on feedback and coaching from managers, senior technicians, Quality assurance, and colleagues.
• Identify and suggest process improvements.
• Build and maintain strong relationships with key stakeholders.
• Attend and contribute to team meetings.
• Manage multiple priorities accurately and respond promptly to ad hoc requests.
• Complete other relevant duties as required.

Role Requirements & Skills

Enthusiastic, hardworking and professional with a drive to deliver the best possible service and endeavours to exceed expectation

High computer literacy and able to demonstrate intermediate use of Microsoft office including Excel

Maintain a high level of accuracy and attention to detail in all work.

Can demonstrate ability to work with resilience in a busy office environment and on one’s own initiative when required to work remotely to meet deadlines and SLA’s

Ability to take on new tasks quickly and use initiative

Demonstrates pride in delivering excellent, quality service and endeavours to exceed expectations

Excellent written and verbal communication skills and an eye for detail to ensure quality and requirements are met

14101 Arch Europe Insurance Services Ltd Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career.

Attention Job Seekers: Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously.