Remote Insurance Operations Specialist

McNeil & Co.; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Arch Europe Insurance Services Ltd / Arch Capital Group Ltd is seeking an Operations Insurance Technician to provide essential administrative support to Arch Insurance. The role emphasizes accuracy, process improvement, and collaboration across teams to achieve high-quality outcomes.

Candidates should be able to work in a professional environment, adapt to remote work when needed, and demonstrate strong written and verbal communication skills as part of a cross-functional team.

Qualifications

• Enthusiastic, hardworking and professional with a drive to deliver the best possible service.
• Strong computer literacy with intermediate Microsoft Office usage, especially Excel.
• Maintaining accuracy and attention to detail in all work.
• Ability to work with resilience in a busy office environment and remotely when needed.
• Willingness to take on new tasks quickly and use initiative.

Responsibilities

• Process risk capture and provide accurate administrative support across the business.
• Complete initial and ongoing training to maintain quality and develop skills.
• Understand and meet team service-level agreements.
• Proactively obtain missing information and resolve outstanding queries.
• Act on feedback and coaching from managers and colleagues.
• Identify and suggest process improvements.
• Build and maintain strong relationships with key stakeholders.
• Attend and contribute to team meetings.
• Manage multiple priorities accurately and respond promptly to ad hoc requests.
• Complete other relevant duties as required.

Skills

Microsoft Excel

Attention to detail

Communication skills

Remote work

Tools

Microsoft Office

Job description

Arch Europe Insurance Services Ltd / Arch Capital Group Ltd is seeking an Operations Insurance Technician to provide essential administrative support to Arch Insurance. The role emphasizes accuracy, process improvement, and collaboration across teams to achieve high-quality outcomes.

Candidates should be able to work in a professional environment, adapt to remote work when needed, and demonstrate strong written and verbal communication skills as part of a cross-functional team.