Insurance Technician

Arch Insurance Group Inc.; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Arch Europe Insurance Services Ltd in Manchester is seeking an Operations Insurance Technician to provide administrative support to Arch Insurance. You will work professionally and in line with policy guides and company values to deliver high-quality service.

Role involves processing risk capture, meeting SLAs, resolving queries, and collaborating with teams to improve processes while maintaining accuracy and clear communication.

Qualifications

• Enthusiastic, hardworking and professional with drive to deliver best possible service.
• High accuracy and attention to detail in all work.
• Ability to work with resilience in a busy office and remotely when needed.
• Excellent written and verbal communication skills.

Responsibilities

• Process risk capture and provide accurate administrative support across the business.
• Complete initial and ongoing training to maintain quality and develop skills.
• Understand and meet team service-level agreements.
• Proactively obtain missing information and resolve outstanding queries.
• Act on feedback and coaching from managers and colleagues.
• Identify and suggest process improvements.
• Build and maintain relationships with key stakeholders.
• Attend and contribute to team meetings.
• Manage multiple priorities and respond to ad hoc requests.

Skills

Attention to detail

Professional demeanor

Strong written and verbal skills

Initiative and self-motivation

Resilience in a busy office

Tools

Microsoft Excel

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Role Summary and Purpose

• Reporting to the MOS Team Manager the role of an Operations Insurance Technician is to provide administrative support to Arch Insurance.
• Working in a professional and efficient manner and in accordance with agreed Policy and Procedure guides and company Values.
• Work is to be completed to the highest quality and will be assessed regularly by the Quality Assurance Team.
• Working with colleagues in your team and surrounding teams to support with continuous improvement within the department and sharing best practice.

Key Tasks and Responsibilities

• Process risk capture and provide accurate administrative support across the business.
• Complete initial and ongoing training to maintain quality and develop skills.
• Understand and meet team service-level agreements.
• Proactively obtain missing information and resolve outstanding queries.
• Act on feedback and coaching from managers, senior technicians, Quality assurance, and colleagues.
• Identify and suggest process improvements.
• Build and maintain strong relationships with key stakeholders.
• Attend and contribute to team meetings.
• Manage multiple priorities accurately and respond promptly to ad hoc requests.
• Complete other relevant duties as required.

Role Requirements & Skills

• Enthusiastic, hardworking and professional with a drive to deliver the best possible service and endeavours to exceed expectation
• High computer literacy and able to demonstrate intermediate use of Microsoft office including Excel
• Maintain a high level of accuracy and attention to detail in all work.
• Can demonstrate ability to work with resilience in a busy office environment and on one’s own initiative when required to work remotely to meet deadlines and SLA’s
• Ability to take on new tasks quickly and use initiative
• Demonstrates pride in delivering excellent, quality service and endeavours to exceed expectations
• Excellent written and verbal communication skills and an eye for detail to ensure quality and requirements are met

14101 Arch Europe Insurance Services Ltd