Insurance Operations Specialist

Arch Capital Group; Manchester; Remote; GBP 21,000 - 32,000; Full time

Job summary

Arch Europe Insurance Services Ltd is seeking an Operations Insurance Technician to provide administrative support to Arch Insurance. You will process risk capture, maintain accuracy, and work with the MOS Team and Quality Assurance to meet SLA targets.

Flexible work arrangements may be available as part of a collaborative team focused on continuous improvement and delivering high-quality service to clients and stakeholders.

Qualifications

• Maintain a high level of accuracy and attention to detail in all work.
• Excellent written and verbal communication skills.
• Ability to work remotely to meet deadlines and SLAs.

Responsibilities

• Process risk capture and provide accurate administrative support across the business.
• Complete initial and ongoing training to maintain quality and develop skills.
• Understand and meet team service-level agreements.
• Proactively obtain missing information and resolve outstanding queries.
• Act on feedback and coaching from managers, senior technicians, Quality assurance, and colleagues.
• Identify and suggest process improvements.
• Build and maintain strong relationships with key stakeholders.
• Attend and contribute to team meetings.
• Manage multiple priorities accurately and respond promptly to ad hoc requests.
• Complete other relevant duties as required.

Skills

Computer literacy

Excel proficiency

Attention to detail

Resilience

Initiative

Communication skills

Remote work capability

Job description

Arch Europe Insurance Services Ltd is seeking an Operations Insurance Technician to provide administrative support to Arch Insurance. You will process risk capture, maintain accuracy, and work with the MOS Team and Quality Assurance to meet SLA targets.

Flexible work arrangements may be available as part of a collaborative team focused on continuous improvement and delivering high-quality service to clients and stakeholders.