Insurance Account Handler

The Ardonagh Group; East Grinstead; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement of 26 days plus bank holidays

Career progression opportunities

CII/ACII qualifications support

Pension scheme

24-hour wellbeing support

1 day paid volunteering

Spotlight Awards recognition

Job summary

A leading insurance broker is seeking an Insurance Account Handler in East Grinstead. This role involves supporting a client portfolio and enhancing customer relationships. Successful candidates will have experience in the insurance industry and exceptional customer service skills. The position offers a competitive salary, benefits, and opportunities for career progression within a supportive environment. Apply today to join a company committed to diversity and employee wellbeing.

Qualifications

• Experience in the Insurance Industry is essential.
• Ability to build strong relationships with clients.
• Willingness to learn and gain qualifications.
• Proactive, entrepreneurial mindset with initiative.
• Willingness to learn and gain qualifications in the industry.
• Comfort communicating with clients by phone and in person.
• Collaborative and adaptable to change.

Responsibilities

• Support a designated client portfolio as the first point of contact.
• Build relationships and assist clients with their queries.
• Demonstrate honesty and integrity in all dealings.

Skills

Customer service

Proactivity

Teamwork

Entrepreneurial spirit

Confidence in communication

Client communication (phone & face-to-

Team player

Job description

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in East Grinstead.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers. More on that below. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn’t for you.

What does the role of an Insurance Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.

What are we looking for in our Account Handlers?

Some experience of the Insurance Industry is essential for this role, the rest is all about you as a person:

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit.
• Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry.
• Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too.
• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it’s also just the right way to be.

Benefits

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Ardonagh family.
• Gain CII or ACII qualifications to boost your knowledge and career prospects.
• Pension scheme for when you feel it’s time to retire.
• 24‑hour support for physical and mental wellbeing.
• 1 day paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

So, what are you waiting for? Apply today and one of our team will be in touch.

Ardonagh Advisory is part of the Ardonagh Group which spans the breadth of the insurance sector and is powered by more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers brings huge opportunity. We are an equal opportunities employer who are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.