Account Handler

Everywhen; West Midlands; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement 26 days

35 hour working week

Career progression across Ardonagh

Support to obtain professional quals

Pension scheme

Employee Assistance programme

Discounted gym memberships

Volunteering day

Charity donation matching

Spotlight Awards

Job summary

Everywhen in Telford is seeking an Insurance Account Handler to support a designated client portfolio, serving as the first point of contact and building strong relationships. The role balances customer service with sales support, helping clients with queries and ensuring a high standard of service.

We welcome applicants from diverse backgrounds and offer hybrid and flexible working options. The successful candidate will join a growing team within the Ardonagh family and have access to

Qualifications

• Experience of the Insurance Industry is essential for this role.
• Be proactive, use your initiative and show an entrepreneurial spirit.
• Willingness to learn and be curious with opportunities to gain qualifications.
• Confidence to work with clients both on the phone and face to face.
• Team-oriented, engaging and resilient to change in a busy environment.
• Honesty and integrity within a financial-regulated organisation.

Responsibilities

• Support a designated client portfolio as the first point of contact.
• Build strong client relationships and handle queries as they arise.
• Contribute to delivering a high-quality customer experience and sales support.

Skills

Customer service

Relationship building

Proactive mindset

Entrepreneurial spirit

Communication

Job description

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Telford.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers. More on that below. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9-5 life isn’t for you.

So, what does the role of an Insurance Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship-building with our clients will be the key to your success.

What are we looking for in our Account Handlers?

Experience of the Insurance Industry is essential for this role, the rest is all about you as a person:

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
• Have a willingness to learn and be curious. Incidentally, we offer tons of opportunity to gain qualifications that will enhance your career in this growing industry
• Confidence to work with clients both on the phone and face to face, so some experience in customer service is important too.
• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it’s also just the right way to be

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• 35 hour working week
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.