Account Handler

The Ardonagh Group; Presteigne; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

26 days of holiday plus bank holidays

Career progression opportunities

Pension scheme

24-hour wellbeing support

Paid volunteering day

Spotlight Awards

Job summary

A leading insurance brokerage company based in Presteigne is seeking an experienced Account Handler to support clients and build relationships. The role offers Monday to Friday work, a competitive salary, and opportunities for career advancement. Ideal candidates will have a background in the Insurance industry and a passion for customer service. Join a supportive team and enjoy additional benefits, including a pension scheme and volunteering pay.

Qualifications

• Experience of the Insurance Industry is essential.
• Demonstrate honesty and integrity.
• Willingness to learn and gain qualifications.
• Willingness to learn and pursue qualifications.

Responsibilities

• Support a designated client portfolio and serve as a first point of contact.
• Build strong relationships with clients.
• Respond to client queries promptly.

Skills

Customer service experience

Proactive and initiative

Ability to build client relationships

Confidence in face-to-face interactions

Team collaboration

Education

Experience in the Insurance Industry

Job description

Join to apply for the Account Handler role at The Ardonagh Group.

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as a Senior Sales Insurance Account Handler within our friendly team based in Brierley Hill.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UK's largest independent Insurance Brokers. More on that below. We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9‑5 life isn’t for you.

Role Overview

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship‑building with our clients will be the key to your success.

Key Responsibilities

• Support a designated client portfolio and serve as a first point of contact.
• Build strong relationships with clients.
• Respond to client queries promptly.

Qualifications & Requirements

• Experience of the Insurance Industry is essential. The rest is all about you as a person:
• Bring your best self to work each day to give our clients the best possible experience.
• Be proactive, use your initiative and show entrepreneurial spirit.
• Have a willingness to learn and be curious; opportunities to gain qualifications are provided.
• Confidence to work with clients both over the phone and face‑to‑face; customer service experience is important.
• Work well with your team, maintain a positive outlook, be engaging, collaborative, and resilient in the face of change.
• Demonstrate honesty and integrity.

Benefits

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Everywhen family.
• Gain CII or ACII qualifications.
• Pension scheme.
• 24‑hour support for physical and mental wellbeing.
• 1 day paid volunteering day.
• The Spotlight Awards.

In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing.

So, what are you waiting for? Apply today and one of our team will be in touch.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Contact & Application

Please apply via our standard benefits page or contact our HR team.