Account Handler

The Ardonagh Group; Warwick; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Career progression opportunities

Professional qualifications

Pension scheme

24/7 well-being support

Paid volunteering day

Spotlight Awards

Job summary

A leading insurance firm in Warwick is seeking an experienced Account Handler. In this role, you will manage a portfolio of clients, fostering strong relationships and supporting their insurance needs. Benefits include flexible hybrid working, a competitive salary, and opportunities for professional development. Ideal candidates will have relevant insurance experience, a proactive attitude, and excellent communication skills.

Qualifications

• Insurance industry experience is a must.
• Positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and willingness to learn—we’ll support you with qualifications such as CII or ACII.
• Confidence in communication, both over phone and face‑to‑face.
• A collaborative spirit and resilience in a fast‑paced environment.
• Integrity and honesty—essential in our regulated industry.

Responsibilities

• Act as the primary contact for a designated portfolio of clients.
• Build strong relationships with clients and support their insurance needs.
• Provide proactive service and guidance on policies.
• Collaborate with internal teams to ensure excellent client outcomes.

Skills

Insurance industry experience

Positive, proactive attitude

Curiosity and willingness to learn

Confidence in communication

Collaborative spirit

Integrity and honesty

Education

Professional qualifications such as CII or ACII

Job description

Join the Account Handler role at The Ardonagh Group in Warwick.

As an Insurance Account Handler, you’ll benefit from a Monday‑to‑Friday schedule with weekends off, a competitive salary based on experience, a generous bonus structure, and flexible hybrid working.

What You’ll Be Doing

You’ll be the go‑to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs.

What We’re Looking For

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and willingness to learn—we’ll support you with qualifications such as CII or ACII.
• Confidence in communication, both over phone and face‑to‑face.
• A collaborative spirit and resilience in a fast‑paced environment.
• Integrity and honesty—essential in our regulated industry.

What You’ll Get in Return

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 well‑being support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

Ready to take the next step? Apply today and one of our team members will be in touch.

Seniority level

Not Applicable

Employment type

Other

Job function

Other, Information Technology, and Management

Industry

Insurance

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

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