Insurance Account Handler

The Ardonagh Group; Leeds; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Career progression opportunities

Professional qualifications support

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Job summary

A leading insurance brokerage in Leeds is seeking an Insurance Account Handler to manage client portfolios and provide exceptional service. This role offers a competitive salary, generous bonus structure, and flexible, hybrid working options. Ideal candidates should have insurance industry experience and a proactive, positive mindset. Benefits include 26 days holiday and professional qualification support.

Qualifications

• Experience in the insurance industry is essential.
• Must demonstrate a positive attitude and a drive to deliver excellent client service.
• Willingness to obtain qualifications like CII or ACII.

Responsibilities

• Manage a designated portfolio of clients.
• Build strong relationships and support clients with their insurance needs.
• Deliver excellent customer service.

Skills

Insurance industry experience

Positive, proactive attitude

Confidence in communication

Collaborative spirit

Curiosity and willingness to learn

Job description

Overview

Join to apply for the Account Handler role at The Ardonagh Group

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Leeds.

As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.

What You’ll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We’re Looking For

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face-to-face.
• A collaborative spirit and the resilience to adapt in a fast-paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get in Return

We care about our people and their wellbeing. Here’s a snapshot of the benefits:

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 wellbeing support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

Ready to take the next step? Apply today and one of our team members will be in touch.

We are an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here to see our standard benefits page