Inside Sales Digital Account Manager

Lyreco UK and Ireland; Telford; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Monthly commission

31 days holiday

Work from home after probation

Pension & Life Assurance

Cycle to Work Scheme

Retail vouchers

Eye care vouchers

Volunteer days

Career development

Job summary

Lyreco UK and Ireland is seeking an Inside Sales Digital Account Manager to join our Telford head office. This office-based role involves engaging with customers daily, driving reviews, and creating value in every interaction.

You will work in a dynamic environment, with eligibility to work from home after probation and a strong commission structure. The position offers a monthly commission, along with benefits such as pension, life assurance, and volunteering days.

Qualifications

• Experience in a telephone-based environment.
• Able to meet targets and KPIs with a customer-focused approach.
• Strong listening skills and the ability to overcome objections.
• Excellent communication and relationship-building with customers.
• Works well in a team and independently.

Responsibilities

• Manage and develop a customer base to exceed targets.
• Maintain regular contact with customers within CRM records.
• Resolve queries within agreed timescales.
• Identify opportunities to increase product spend with customers.
• Collaborate with colleagues to ensure value is created at every interaction.

Skills

Telephone-based environment

Target-driven

KPI awareness

Active listening

Excellent communicator

Team player

Tools

CRM

Job description

Location: Donnington – Telford -TF2 7NB

Salary: £26,227.50k per annum

Hours: Mon-Fri- 9am-5.30pm

Contract: Full time – Permanent

Package: Monthly Commission

At Lyreco, we're about empowering people to create great – and we're looking for an Inside Sales Digital Account Manager to join our Inside Sales team here at Head Office in Telford.

As an integral part of our team, you'll be working in a dynamic office-based environment, engaging with customers daily to conduct business reviews and create value at every interaction. An exciting opportunity to kickstart your career in sales.

What You'll Be Doing

• Effectively manage and develop a customer base to exceed set targets.
• Ensuring all customers within your section of the client database receive regular contact in line with business expectation and that the customer continue to spend with us.
• To be responsible for the accurate maintenance of the account record in CRM at all times.
• To take and resolve any queries arising within agreed timescales.
• Accelerating account spend and looking for opportunities to add products to customers purchasing behaviour.

What We're Looking For

• Essential experience in a telephone-based environment.
• Target driven, self-motivated and hungry to exceed your KPI’s and to earn commission.
• Strong active listening skills with a strong ability to overcome objections and remain positive throughout customer interactions.
• Excellent communicator who builds successful business relationships with customers and colleagues.
• Ability to work well with others as part of a team as well as independently.

What You'll Get

• Monthly commission.
• 31 days holiday, inclusive of bank holidays.
• Ability to work from home, 2 days from home after probation period.
• Pension & Life Assurance Scheme.
• Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
• 2 fully paid community volunteering days each year.
• Grow Our Own Talent Programme – promoting internal career development.
• Referral Scheme.
• Long Service Awards – to celebrate your career milestones.
• Opportunity for career break – after 3 yrs of service
• Sports & Social Club – access to discounted trips and excursions.
• All Work to Company Values: Passion, Respect, Agility, Excellence.

Create great with us

At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

No agencies please.