Digital Marketing Manager

Lyreco Singapore Malaysia; Telford; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

31 days holiday

Work from home (2 days after probation

Pension & Life Assurance

Cycle to Work Scheme

Volunteer days

Internal career development

Job summary

Lyreco UK & Ireland is seeking a Digital Marketing Manager to lead our Product & Services team. You will own the end-to-end digital marketing mix, drive CRM and lifecycle initiatives, and optimise the customer journey across multiple channels.

You will collaborate with Ecommerce, Sales and Product teams, employ data-driven decisions using GA4, and balance strategic planning with hands-on delivery in a fast-paced environment. A full driving licence and B2B/ecommerce exposure are preferred.

Qualifications

• Significant practical experience across a broad range of digital marketing channels.
• Strong experience in CRM, email marketing, lifecycle journeys and marketing automation.

Responsibilities

• Lead and develop digital marketing activity across multiple channels to support customer acquisition and growth.
• Plan and deliver integrated digital campaigns across CRM, email, paid media, web, social and content.
• Lead CRM and lifecycle marketing including segmentation, nurture journeys, onboarding, retention and reactivation.
• Support PPC and paid social activity with agency partners to optimise campaigns.
• Improve website and digital journeys through CMS management, landing pages, lead generation and conversion optimisation.
• Develop SEO, content and organic social activity based on customer behaviour and demand.

Skills

CRM & lifecycle

GA4 analytics

Digital marketing

Lead generation

Content marketing

Team leadership

Tools

HubSpot

Job description

Digital Marketing Manager Location: Telford Head Office Hours: Monday to Friday (9am – 5.30pm) Contract: Permanent / Full Time

Ready to create something great? At Lyreco, we're about empowering people to create great – and we're looking for a Digital Marketing Manager to join our Product & Services team. This is a broad, hands-on digital marketing role where you'll help shape how we attract, engage, convert and retain customers across the full digital marketing mix. CRM and lifecycle marketing are key areas of focus for the role, alongside an understanding of paid media and how it connects with the wider digital customer journey. You'll also need to be comfortable moving between website and CMS, SEO, social media, content, lead generation, campaigns and digital analytics. You'll lead a talented team while remaining personally involved in delivery, using customer insight, performance data and commercial judgement to decide where time and investment will have the greatest impact.

What you'll be doing

• You’ll lead and develop our digital marketing activity across multiple channels, balancing strategic thinking with hands‑on day‑to‑day delivery to support both customer acquisition and existing customer growth.
• Plan and deliver integrated digital campaigns across CRM, email, paid media, web, social and content.
• Lead the development of our CRM and lifecycle marketing activity, including segmentation, lead nurture, automated journeys, onboarding, retention and reactivation.
• Support PPC and paid social activity, working collaboratively with performance marketing specialists and agency partners to help optimise audiences, campaign performance and integration with wider digital activity.
• Improve our website and digital customer journeys through CMS management, landing pages, lead‑generation activity and conversion optimisation.
• Develop SEO, content and organic social activity, identifying opportunities through customer behaviour, search demand and social listening.
• Use GA4, CRM and campaign data to understand performance, test improvements and connect digital activity to leads, customers, conversion, revenue and commercial outcomes.
• Work closely with external agencies and internal teams including Ecommerce, Customer Insight, Sales and Product to deliver joined‑up activity.
• Lead, coach and develop the Digital Marketing team, creating an approachable and supportive environment while balancing strategic improvement with day‑to‑day delivery.

What we're looking for

• Significant practical experience across a broad range of digital marketing channels, with a demonstrably broad skillset and willingness to remain hands‑on rather than specialising solely in one area.
• Strong experience in CRM, email marketing, lifecycle journeys and marketing automation, ideally using HubSpot or a comparable platform.
• Good practical understanding of PPC and paid social, with experience supporting paid campaigns and working collaboratively with internal specialists and agency partners.
• Knowledge of website and CMS management, SEO, content, lead generation and conversion optimisation.
• Strong analytical and commercial thinking, with confidence using GA4 and performance data to understand results, make decisions and identify where time and investment should be prioritised.
• Experience of integrated campaign planning, agency management and working collaboratively with multiple stakeholders and teams.
• People leadership experience, with an approachable and supportive style and a genuine interest in developing others.
• Strong organisation and prioritisation skills, with the ability to move comfortably between strategic thinking and hands‑on delivery and take ownership of problems and opportunities.
• A relevant digital marketing qualification or equivalent professional experience.
• A full and valid driving licence.
• Ideally, experience within a B2B or ecommerce environment, although breadth of digital marketing capability, curiosity and the ability to learn quickly are more important than deep specialism in every channel.

What you’ll get

• 31 days holiday, inclusive of bank holidays.
• Ability to work from home, 2 days from home after probation period.
• Pension & Life Assurance Scheme.
• Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
• 2 fully paid community volunteering days each year.
• Grow Our Own Talent Programme – promoting internal career development.
• Referral Scheme.
• Long Service Awards – to celebrate your career milestones.
• Opportunity for a career break after 3 years of service.
• Sports & Social Club – access to discounted trips and excursions.

All Work to Company Values: Passion, Respect, Agility, Excellence.

Create great with us At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact. In this role, you'll have the opportunity to influence how digital marketing develops across Lyreco UK & Ireland, bringing together people, channels, customer insight and data to support customer acquisition, existing customer growth and stronger commercial outcomes.

As a diverse and forward‑thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We're committed to the wellbeing of all our staff and to the sustainability of our environment. Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities. #INDMPUK

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately‑owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.