Inside Sales Coordinator

Mettler-Toledo; Leicester Forest East; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays (

Health cover (BUPA)

Employee Assistance Program

Pension scheme

Life assurance

Team-building events

Career progression

Job summary

METTLER TOLEDO is seeking an Inside Sales Coordinator in the United Kingdom to support field sales teams, generate opportunities, and drive growth across the organisation. You will manage inbound enquiries, prepare quotations, qualify leads, and nurture existing accounts while maintaining CRM data and collaborating with sales to drive revenue.

The company offers strong benefits including generous leave, health cover (BUPA), pension, life assurance, team culture, and clear opportunities for

Qualifications

• Experience in customer service, sales support, telesales or administration.
• Strong communication and relationship-building skills.
• Comfortable making outbound calls and working towards targets.
• Organised, proactive, and able to manage multiple priorities.
• Proficient in Microsoft Office and CRM systems.
• Customer-focused with strong problem-solving abilities.

Responsibilities

• Managing inbound customer enquiries via phone and email.
• Generating and following up on quotations for low to medium value opportunities.
• Qualifying leads and identifying potential sales opportunities.
• Building relationships with existing customers and nurturing dormant accounts.
• Conducting outbound calls to prospective customers and generating appointments for the field sales team.
• Maintaining accurate customer information within the CRM system.
• Managing sales pipeline activity and supporting opportunity follow-up.
• Identifying cross-selling opportunities across the Mettler Toledo portfolio.
• Delivering outstanding customer service and resolving customer queries effectively

Skills

Customer service

Sales support

Outbound calls

CRM systems

Microsoft Office

Relationship building

Organised

Tools

CRM systems

Microsoft Office

Job description

Our Opening and Your Responsibilities

Are you a proactive, customer-focused professional who enjoys building relationships, supporting sales teams, and delivering excellent service? We're looking for an Inside Sales Coordinator to play a key role in supporting our field sales teams, generating opportunities, and helping drive business growth across our organisation.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys working with customers, and is motivated by achieving targets and making a measurable impact.

What You'll Be Doing

As an Inside Sales Coordinator, you'll work closely with Field Sales Representatives to increase sales efficiency and support revenue growth. Your responsibilities will include:

• Managing inbound customer enquiries via phone and email.
• Generating and following up on quotations for low to medium value opportunities.
• Qualifying leads and identifying potential sales opportunities.
• Building relationships with existing customers and nurturing dormant accounts.
• Conducting outbound calls to prospective customers and generating appointments for the field sales team.
• Maintaining accurate customer information within the CRM system.
• Managing sales pipeline activity and supporting opportunity follow-up.
• Identifying cross-selling opportunities across the Mettler Toledo portfolio.
• Delivering outstanding customer service and resolving customer queries effectively

What You Need to Succeed

• Previous experience in customer service, sales support, telesales, or administration.
• Strong communication and relationship-building skills.
• Comfortable making outbound calls and working towards targets.
• Organised, proactive, and able to manage multiple priorities.
• Proficient in Microsoft Office and CRM systems.
• Customer-focused with strong problem-solving abilities.

Our Offer to You

• Strong work-life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to 5 additional leave days.
• Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
• Pension scheme and life assurance at four times salary.
• Fun, inclusive culture with team-building and charity events.
• Commitment to learning and career progression.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [e-mail] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.