Collaborative Remote Account Manager

Lyreco Switzerland AG; Telford; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Monthly commission

31 days holiday

Work from home after probation (2 days

Pension & Life Assurance Scheme

Cycle to Work Scheme

Retail vouchers

Eye care vouchers

Volunteer days

Talent development programme

Referral scheme

Long Service Awards

Career break after 3 yrs

Job summary

Lyreco Switzerland AG in Telford is seeking a Collaborative Account Manager for the Inside Sales team at Head Office. You will build customer relationships, support account growth, and provide outstanding service to drive retention.

You will convert prospects into sales, work with BDMs to grow accounts, and push toward targets, with monthly commission opportunities and hybrid working options after probation.

Qualifications

• Experience in telephone-based sales or account management.
• Strong communication and relationship-building skills.
• Target-driven mindset with ambition to exceed KPIs.

Responsibilities

• Convert prospects into sales and contribute to growth and retention.
• Build relationships with Business Development Managers and Executives.
• Contact customers via calls, email, and Teams to develop accounts.
• Deliver excellent customer service and identify opportunities to increase sales.
• Work towards sales targets and KPIs and coordinate with internal teams.

Skills

Telephone sales

Account management

Communication skills

KPIs

Organisation

Self-motivated

Job description

## Collaborative Remote Account ManagerApply: Telford: Full time: Posted Today: End Date: October 26, 2026 (30+ days left to apply): JR-1000031071Responsible for increasing sales and profitability within a defined territory of customers, to include winning new customers.**Inside Sales Collaborative Account Manager****Location:** Donnington- Telford -TF2 7NB **Salary:** £26,227.50K per annum **Hours:** Mon- Fri- 9am-5.30pm (office based) **Contract:** Full time permanent **Package:** Monthly commission**Ready to create something great?**At Lyreco, we're about **empowering people to create great** – and we're looking for a **Collaborative Account Manager** to join our **Inside Sales team here at Head Office in Telford.**This is an excellent opportunity for someone with sales or account management experience who enjoys building customer relationships, working towards targets and being rewarded for their success. As a Collaborative Account Manager, you'll work closely with our Business Development Managers to support customers, grow existing accounts and deliver an outstanding customer experience.**What you'll be doing**You'll have the opportunity to convert prospects into sales, directly contributing to business growth and customer retention.* Building strong working relationships with our Business Development Managers and Business Development Executives. To maximise retention and growth.* Contacting customers through proactive telephone calls, email and Microsoft Teams, to develop and grow customer accounts.* Deliver excellent customer service while identifying opportunities to increase sales.* Work towards individual sales targets and key performance indicators while contributing to team success.* Take ownership of customer queries and work with internal departments to provide timely resolutions.**What we're looking for**You don't need to tick every box, but we'd love to hear from you if you have:* Previous experience in telephone-based sales or account management.* Strong communication and relationship-building skills.* A target-driven mindset with the ambition to exceed KPIs and maximise commission.* Excellent organisational skills and the ability to manage multiple customer accounts.* A proactive and self-motivated approach.**What you'll get**Alongside a salary of **£26,227.50** you'll receive:* Monthly commission* 31 days holiday, inclusive of bank holidays.* Ability to work from home, 2 days from home after probation period.* Pension & Life Assurance Scheme.* Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.* 2 fully paid community volunteering days each year.* Grow Our Own Talent Programme – promoting internal career development.* Referral Scheme.* Long Service Awards – to celebrate your career milestones.* Opportunity for career break – after 3 yrs of service* Sports & Social Club – access to discounted trips and excursions.* **All Work to Company Values:** Passion, Respect, Agility, Excellence.**Create great with us**At Lyreco, **Empowering people to create great** is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.**Ready to create something great? Apply today.**As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.****Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.*No agencies please.*