Inside Sales Account Manager

Aaron Wallis; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Growth opportunities

London HQ

Job summary

Aaron Wallis is seeking an Inside Sales Account Manager in London to handle inbound enquiries, quote accurately, and process orders from start to finish. You will build rapport with existing enterprise clients and coordinate with sales, supply chain, and end users to ensure smooth service.

The role requires B2B account management experience, strong Excel and CRM/ERP skills, and a warm, professional communication style.

Qualifications

• Experience as Account Manager or Customer Success Manager within B2B sales.
• Strong communication and relationship-building abilities.
• Organised with proficiency in MS Excel and CRM/ERP systems.
• Experience in IT hardware resellers, MSPs, or hardware environments is a plus.

Responsibilities

• Handle inbound enquiries, produce accurate quotes, and process orders from start to finish.
• Make proactive customer service follow-up calls and service check-ins to build rapport with existing clients.
• Liaise with end users, distributors, tier-one vendors, and supply chain partners to ensure clients receive consistently high service.
• Take full ownership of repeat, transactional business from existing enterprise accounts.

Skills

Customer service

Relationship building

B2B sales

Account management

MS Excel

CRM

ERP systems

Tools

CRM

ERP

Job description

Specialist IT Hardware into London Financial Institutions. Based in West London. Up to £36,000 basic salary, plus bonuses and benefits. Circa £40,000 OTE. We are looking for someone with a natural talent for customer service, a sharp eye for detail, and the ability to build strong relationships to join a niche specialist market leader. The company's core business is supplying next-generation hardware to the EMEA and London financial markets; however, this role focuses on account managing clients' day-to-day hardware and software needs. You will act as the vital operational bridge between clients, sales teams, and supply chain partners, taking full ownership of repeat, transactional business from existing enterprise accounts.

The Role of Inside Sales Account Manager

The role involves handling incoming enquiries, producing accurate quotes, and processing orders smoothly from start to finish. You will also make proactive customer service follow-up calls and service check-ins to build rapport and keep existing clients satisfied. You will liaise with end users, distributors, tier-one vendors, and supply chain partners to help ensure clients receive consistently high service.

What is Required

Experience as an Account Manager or Customer Success Manager within B2B sales is ideal, particularly within a product-led environment. You will bring a warm, professional communication style and strong relationship-building skills.

You will have a logical and stable CV that demonstrates exceptional customer service delivery.

You will be highly organised and confident using MS Excel and CRM/ERP systems.

Experience within an IT reseller, MSP, or hardware environment would be a bonus, but strong organisational skills and excellent service instincts matter most.

In Return, You Will Receive

• Base salary between £30k and £36k
• Modern London HQ
• A transparent, achievable bonus scheme
• Opportunities for growth into Enterprise Sales

Salary £34000 - £36000 per annum + £40K OTE + Benefits Status Permanent Industry IT/SaaS/Telecoms Location United Kingdom,London Reference RS973678B