Account Manager - Managed IT Services

Aztrum; Northampton; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Uncapped commission

Pension scheme

Generous holiday allowance

Training and development

Job summary

Aztrum is seeking an experienced Account Manager to join its Northampton team, delivering managed IT services to UK businesses. You will own a portfolio, build trusted relationships, and drive growth.

The role offers hybrid working, a competitive salary of 45,000–55,000 with uncapped commissions, ongoing training, and clear career progression within a supportive environment.

Qualifications

• Experience as Account Manager in IT/MSP sector.
• Strong communication and relationship-building skills.
• Consultative sales approach and focus on customer success.
• Ability to manage multiple client relationships and priorities.
• Experience using CRM systems and Microsoft Office.

Responsibilities

• Managing and developing an existing portfolio of business accounts.
• Building relationships with key decision-makers and advising on technology solutions.
• Identifying upsell and cross-sell opportunities for managed services and cloud solutions.
• Preparing quotations, proposals and renewal agreements.
• Collaborating with technical and delivery teams to ensure a seamless customer experience.
• Maintaining CRM records and sales pipeline.
• Hitting revenue and margin targets.

Skills

CRM experience

Relationship building

Negotiation

Account management

Tools

CRM systems

Job description

Account Manager - Managed IT Services

Northampton - Hybrid Working
45,000 - 55,000 per annum + Uncapped Commission + Excellent Benefits

An established and growing IT solutions provider is looking for an experienced Account Manager to join its successful team.

Delivering innovative technology services to businesses across the UK, the company is known for exceptional customer service and tailored solutions that improve efficiency, strengthen security and maximise IT investment. Its portfolio includes managed IT support, cloud services, cybersecurity, networking, hardware, software licensing and IT consultancy.

As an Account Manager, you will take ownership of an established portfolio of clients. You will build trusted relationships, identify opportunities for growth and ensure every customer receives an outstanding level of service.

The Role

Your responsibilities will include:

• Managing and developing an existing portfolio of business accounts.
• Building strong relationships with key decision-makers and becoming a trusted technology adviser.
• Identifying opportunities to upsell and cross-sell managed services, cloud solutions and IT products.
• Preparing quotations, proposals and renewal agreements.
• Working closely with technical and delivery teams to provide a seamless customer experience.
• Maintaining accurate CRM records and managing a healthy sales pipeline.
• Consistently achieving revenue and margin targets.

About You

The ideal candidate will have:

• Previous experience as an Account Manager, Internal Account Manager, IT Sales Executive or Customer Success Manager.
• Experience within the IT, Managed Services Provider (MSP), technology or telecommunications sector.
• Excellent communication and relationship-building skills.
• A consultative sales approach and a genuine commitment to customer success.
• Strong commercial awareness and negotiation skills.
• The ability to manage multiple client relationships and competing priorities.
• Experience using CRM systems and Microsoft Office.

What's on Offer

• 45,000 - 55,000 basic salary
• Uncapped commission structure
• Hybrid working
• Ongoing training and professional development
• Clear opportunities for career progression
• Supportive and collaborative working environment
• Pension scheme
• Generous holiday allowance plus bank holidays