Night Porter

Vintage; Brereton Green; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK hospitality company is looking for a Night Porter who is passionate about guest care and ensures a warm and friendly welcome. The role involves checking in late arrivals, performing cleaning tasks, and addressing guest inquiries and complaints. Ideal candidates will have a can-do attitude, professionalism under pressure, and great attention to detail. This position comes with flexible shifts, a 33% dining discount, and various employee benefits including a pension, paid holidays, and team socials.

Benefits

Flexible shifts

33% dining discount

Financial toolkit (Wagestream)

Paid holidays (28 days)

High-street shopping discounts

Qualifications

• Passionate about guest care.
• Able to cope under pressure.
• Excellent verbal communication skills.

Responsibilities

• Welcome guests during late check-ins.
• Ensure safety and security of guests.
• Handle telephone inquiries and guest complaints.

Skills

Guest care

Communication

Teamwork

Attention to detail

Professionalism

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk‑ins.
• You’ll ensure a warm, friendly and genuine welcome.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly.
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care.
• A can‑do attitude.
• Professionalism under pressure.
• Great eye for detail.
• Enjoys and wants to be an active member of a team.
• Excellent verbal communication.
• An understanding of what excellent guest service looks like.

WHAT'S IN IT FOR ME?

• Flexible shifts – to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline – to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.