Advice Session Supervisor

Citizens Advice BANES; Cheltenham; On-site; GBP 24,000 - 36,000; Full time

Job summary

North and West Gloucestershire Citizens Advice in Cheltenham is seeking an enthusiastic adviser to join a busy team, with occasional cover in Gloucester.

The role focuses on delivering high quality advice, supporting volunteers and paid staff, and helping clients with a range of issues in a charitable setting that values social justice.

Job description

Job summary

Location Cheltenham - Occasional cover in Gloucester may be required

North and West Gloucestershire Citizens Advice is a progressive advice service which puts clients first, providing high quality advice via all channels. We are currently developing a new approach to meeting demand and offering an excellent career opportunity for a motivated individual to join our enthusiastic skilled team.

We are looking for an enthusiastic individual with recent experience of advice work either as a supervisor or as a general advisor wishing to progress their career. You will have excellent interpersonal and communication skills and be able to work flexibly as part of a wider team.

Apart from your ability to give good quality advice, you will need the confidence to support a team of volunteers and paid staff who deliver our front line services and various projects.

We believe that ethics and attitude are equally as important as knowledge and we are looking for someone who wants to make a real difference to people’s lives. We in turn value all our people and can offer a supportive environment within a charity setting that is truly committed to social justice.