Client Services Officer

Citizens Advice BANES; Bradford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bradford and Airedale Citizens Advice & Law Centre is seeking a friendly Client Services Officer who will be the first point of contact for clients and external stakeholders across face-to-face, telephone and digital channels.

You will provide cover for the busy reception, support drop-in sessions, process referrals, and help manage a varied workload with confidentiality and a can-do attitude.

Responsibilities

• Be the first point of contact for clients and external stakeholders across face-to-face, telephone and digital channels.
• Provide cover for the busy reception area and support clients who attend our drop-in sessions.
• Process referrals received into the service and help manage a demanding workload with confidentiality and a can-do attitude.

Job description

Interviews will take place on 17 September 2026.

About the role

Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. This is a central role within the organisation. As a Client Services Officer, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services Officer team play a crucial role in the day to day running of our service. You will provide cover for our busy reception area, support clients who attend our drop-in sessions and process referrals which are received into the service. The post holder will be able to manage a demanding and varied workload, demonstrate confidence, flexibility and an overall can-do approach to tasks.

We are interested to hear from people who ideally have experience of working within a similar client focused environment, where confidentiality is essential and are confident in dealing with clients who may be vulnerable or have multiple needs.

The successful candidate will be supported through their on-the-job initial training period and encouraged to continually develop during their time with us.

Closing Date:- 5.00 pm Monday 7th September 2026