Infrastructure Technical Support Manager

Capita; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

A service delivery company is seeking an Infrastructure Technical Support Manager to oversee service delivery for customer accounts, ensuring contract compliance and fostering relationships. Responsibilities include managing budgets, resolving service issues, and coordinating with internal teams. The role demands strong relationship-building skills and experience in contract management. This position is permanent and full-time.

Qualifications

• Experience in managing customer contracts.
• Strong relationship management skills with clients and third-party organizations.
• Ability to deliver reports in line with requirements.

Responsibilities

• Manage customer contracts against agreed budgets.
• Act as an escalation point for service delivery issues.
• Develop business relationships with key decision-makers.

Job description

Overview

Responsible for all aspects of service delivery across their assigned customer accounts.

Job title: Infrastructure Technical Support Manager

Job Description

• Manage customer contracts against the agreed budgets. Ensuring that all contract changes are fully processed through to introduction to service
• Manage relevant third-party organisation relationships
• Liaise with Capita Support Functions and Delivery Teams to ensure that the required support is provided to Customer contracts
• Act as an escalation point for service delivery issues and ensure resolution to the Customer’s satisfaction
• Develop business relationships with the decision-makers and deliver short-, medium- and long-term business opportunities
• Maintain strong and trusted relationships with Customer’s staff to enable retention and growth
• Promote the services offered by Capita into managed service Customers
• Work closely with the Account Manager in a matrix team environment
• Ensure monthly and quarterly customer meetings are scheduled and documented
• Ensure monthly, quarterly and annual reports are provided in line with the contract timings and requirements
• Ensure that all internal governance processes (e.g. risk management) are complied with

Location: Dublin, Ireland

Time Type: Full time

Contract Type: Permanent